Taylor Jolley

Experience

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  1-800 CONTACTS

  Aug 2007 - Jan 2011

  Rx Specialist

  Verification of contacts lens orders and medical devices with Eye Care Providers.Job consisted of: data entry, customer service, lower legal issues between companies, office work, in-depth Microsoft Office work, some work and projects with software engineering team.

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  Sorenson Communications (CaptionCall)

  Mar 2012 - Apr 2013

  Caption Assistant Specialist

  Customer service, assist with phone calls for the hard of hearing, office work

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  Rocky Mountain Radiator

  Jun 2013 - Apr 2014

  Delivery Driver Assistant Warehouse Manager

  Customer Service, delivery, quality assurance.

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  SkyWest Airlines

  Apr 2014 - Aug 2015

  Maintenance Records Specialist

  Maintenance of company aircraft, quality assurance of company maintenance records, heavy auditing, data entry, working with Federal Aviation Administration, and government audits; some work with IT and the software engineering team.

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  Baxalta

  Sept 2015 - Jun 2016

  Promotion that adds responsibilities to previous position; machine troubleshooting, donor care, first time donor venipuncture's, hybrid employee. Additional responsibilities to Plasma Technician including, but not limited to: Donor Medical History, venipuncture, blood plasma processing, customer service, bioscience, working with children on site nursery/daycare for donors while they donate, plasmapheresis. Venipuncture, minor blood plasma processing, customer service, bioscience, plasmapheresis

  • VPTS Senior Plasma Center Technician (Quality Assurance Committee)

    Jan 2016 - Jun 2016

  • Senior Plasma Technician (Quality Assurance Committee)

    Oct 2015 - Jan 2016

  • Plasma Technician (Phlebotomist)

    Sept 2015 - Oct 2015
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  US Army

  May 2016 - Jun 2020

  • 25U Signal Support Specialist MOS Qualified• Front line communication• Maintaining technology and all forms of communications • Network security• Maintaining Helpdesk and IT• Solving more intricate IT and creating complex workstations for information security• 211th Aviation 2nd Battalion• Received 25B Information Technology Specialist training and certified to work in a Warfighting environment in Networking, OPSEC, COMSEC, etc. This includes, but isn't limited to: Cybersecurity, Networking, Active Directory, HelpDesk, Desktop Admin. Show less

  • Specialist (E4) 25U (MOS-Q) and 25B IT Specialist (Trained)

    Jan 2018 - Jun 2020

  • Private First Class

    Aug 2016 - Jan 2018

  • Private E2/25U Signal Systems Support Specialist

    May 2016 - Aug 2016
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  Tesla

  Sept 2017 - Jun 2019

  Customer Care

  Technical support for all Tesla Energy products: solar roof, panels, batteries, wall, and other products.• Expert Knowledge of all products and providing solutions to technical issues• Call center environment and conflict resolution• Working with 3rd party sellers, customers, businesses, and any other consumer of Green Energy Products• Working with state of the art technologies and scientific literacy• Job security based on productivity and competitive work environment.

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  Ivanti

  Jul 2019 - now

  Technical Support Engineer (Supply Chain) working directly with clients and 3rd parties that have purchased or sold Supply Chain software.Highest Performer with Most Client Cases Closed (Currently still in my first year with the company)100% CSAT in 202298% CSAT in 2021 Overall100% CSAT Q4 2021100% CSAT in Q1 2020100% CSAT in Q4 2019• Direct work with internal IT (front and back end)• Android OS, MAC OS, Android Mobile, WindowCE, Windows OS, Servers, Cloud Servers, Cloud Computing product expert in Supply Chain, Warehouse Management Software, Terminal Emulation, WEB.• Heavy technical QA on mobile and desktop devices• Work directly with outside IT departments of companies that have purchased or resold the software• Primary liaison between customers providing high quality technical support (93% satisfaction or higher)• Use of VMware, Oracle Database, SQL.• Knowledge and implementation Ivanti's software on LINUX, MAC OS, iOS, Android operating systems.• A small list of clients consist of: Baxalta, Netflix, FedEx, UPS, Bed Bath & Beyond, and many international companies. Show less

  • Technical Support Engineer Level 2

    May 2020 - now

  • Technical Support Engineer

    Jul 2019 - May 2020
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  Seasoned Property Maintenance

  Jun 2020 - May 2022

  Entrepreneur, Financial Consultant (Small Business CFO)

  Financial planning, consulting, implementation, investment, and management of all financial activities of a small business.-Forecasting financial and fiscal needs for company to run productively and efficiently, even during off season-Managing income and personal investment in the company so that the company is fiscally profitable -Managing competitive pricing with founder and owner of the company, while cutting unnecessary contracts or bids.-Bids, budgeting, forecasting, competitive wages, and negotiations with consumers -Consulting owner on the best financial avenues for company success as a small business Show less

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  GolfNix

  Sept 2020 - Apr 2021

  IT and Web Development Consultant

  Entrepreneur and business consultant for IT and Web Development needs; this includes hands on work and talent recruiter.Created ground zero version of companies website and I am the current primary website content maintainer/director.

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  GiGil Technologies

  Sept 2022 - Dec 2022

  Global Solutions Architect

  Lead, operate, and maintain company-deployed MDM solutions (on-premise and cloud) to support technical business/customer goals and objectives.Working in fast paced environment with technical and other IoT trained teams setting up environments for users.Implement, test, and evaluate Enterprise Mobility Management (EMM/MDM) and Mobile Application Management (MAM) solutions.Implement and document repeatable change processes and best practices for MDM solutions. Contributing to a team and making sure my work is agile and literate for others to follow, add to, and viewed/modified by other team membersWork with internal stakeholders to provide assistance with piloting and testing new business line applications for enterprise use.Expert troubleshooting skills with prior experience troubleshooting DNS, Firewall, SMTP, ActiveSync, and apps on devices.Experience with Google Android, Windows Operating Systems, Apple iOS. Show less