Ehsane Ezzeldin

Experience

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  Orange Business Services

  Oct 2005 - Oct 2011

  Team Leader for French speaking countries

  • Manage 10 Solution Delivery Managers• Assign responsibilities to team members according to work requirements• Provide professional training, guidance and coaching to team members • Responsible for team performance and appraisal• Schedule staff training, leaves requests, rosters and fulfill overall staff administrative requirements• Attend workshops in France to align work between the two countries.• Participate in weekly meeting and conference calls to improve team performance• Responsible for the motivation and problem solving of the team members• Key decision maker on prospective plans to be implemented on the team Show less

• 

  Dell Technologies

  Oct 2011 - now

  Services professional who provides leadership to the organization in the areas of services strategy and offerings, as well as business performance an execution. Responsible for the development of PS standards, policies, and procedures. Drives utilization, increased revenue, and the delivery of billable engagements for EMC products and services. Has a demonstrated ability to lead based on experience, industry / organizational knowledge, passion, and competence. Works closely with sales and delivery teams to coordinate and oversee the delivery of Professional services solutions. Promotes the development of strong, cooperative relationships between services professionals and all EMC organizations.Builds and maintains successful relationships with customers while providing resources necessary to meet customer needs. Impart industry and technical knowledge by continuously working to develop and advance the skill sets needed to grow the organization. Ensure IDPs are updated on a regular basis and provide opportunities for on-the-job, computer-based, or classroom training. Responsible for hiring and developing new employees. Work to hire a diverse workforce. Show less • Communicates organizational and functional strategy and develop Professional Services practices, policies, procedures, and standards with local and corporate teams.• Responsible for establishing team goals and achieving assigned metrics for the organization and customer satisfaction.• Build and maintain relationships with customers, Sales, Presales, Professional Services, and Customer Services to provide the total customer experience, and ensure business growth.• Oversee engagements at client sites and work with Project Management to develop implementation plans. • Coordinate the day to day activities and direction of 16+ Project Managers within France and LEMA regions.• Meets financial goals for the organization; manages employees on the bench to ensure they are being used appropriately.• Monitor job performance through direct observation and provide necessary coaching, counseling and motivation to maximize employee contribution and organizational performance.• Responsible for hiring and developing employees by keeping individual Development Plans updated in order to ensure adequate level of resources in place to meet project needs and profitability targets. • Member of the EMC marketing and innovation committees. Show less • Responsible for the projects plans delivery, the detailed Statement of Work (SOW) upon the customer requirements and system architecture.• Prepare, maintain, and submit activity/progress reports and time recording/management reports in accordance with published procedures.• Holds responsibility for achieving the EMC Bar of Excellence as the highest level of Customer Satisfaction.• Acting as a single point of contact and escalation during the project for all aspects of the engagement.• Working as escalation manager for all France projects.• Ensures a strong and seamless relationship by maintaining communications about the project to the team: sales, customers and delivery personnel.Key Achievements: • Built and developed the French project Management team • Built a repository of France process and documentation• Coaching and mentoring team members Show less

  • Program Manager

    Mar 2020 - now

  • Manager, Professional Services - LEVANT, Emerging Africa & South Africa

    Jan 2016 - Mar 2020

  • Program Delivery Team Leader - LEVANT, Emerging Africa and South Africa

    Mar 2013 - Mar 2020

  • Project Manager

    Oct 2011 - Mar 2013