Mariana Papazarkada

Experience

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  Bioiatriki SA (Biomedicine Group of Companies)

  Jul 2008 - Sept 2011

  Customer Service Representative

  - Customer service (diagnostic appointments, laboratory resultsprocessing)- Administrative support to medical staff

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  NAKAS GROUP

  Sept 2011 - Mar 2015

  Customer Service & Billing Executive

  - Customer service management (order processing, invoicing)- Financial account management- Customer claim management- Balance sheet reporting

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  QIVOS

  Apr 2015 - Feb 2019

  - Team operations & training management- KPI's analysis & reporting- Email marketing analysis & reporting- Online marketing tools evaluation and quality assurance - Customer service management (claims, requests & complaintsmanagement, order processing, database entry management)- SMS, Email marketing campaigns management via online tools(Moosend, Mstat)- Surveys marketing campaigns development via online tools LimeSurvey)- KPI's analysis reporting

  • Customer Operations Manager

    May 2017 - Feb 2019

  • Operations Officer

    Apr 2015 - May 2017
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  Omilia - Conversational Intelligence

  Jul 2019 - Feb 2021

  - Attend to customer requests for information on RFI's and RFP's completion - Coordination of the transition between presales specs and implementation of projects- Technical and business presales customer service- Collaboration with sales team for creating quotations and business proposals- Provide product knowledge support to the sales team - Liaise with product managers and customers about product requirements. - Providing on-going support to the Omilia Partners Network- Project management and allocation of the tasks to the team in charge of resolving the partner - related issues- Production of content for all types of technical documentation required- Onboarding and training of new Omilia team members on Omiia's Full Stack Technology

  • Presales Consultant

    Dec 2020 - Feb 2021

  • Partner Support & Academy Specialist

    Jul 2019 - Dec 2020
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  Omilia - Conversational Intelligence

  Apr 2021 - Sept 2024

  IT Project Manager

  -Provide project management services for Omilia’s largest client, the Royal Bank of Canada.-Successfully delivered projects for North American and Canadian clients across various industries, including Banking, Utilities, Insurance, and Telecommunications.-Partnered with clients to align their organizational culture with Omilia's best practices, successfully achieving desired results.-Organized and facilitated client and stakeholder meetings to gather detailed requirements and clarify project briefs, leading to the development of robust applications that reduce call center costs.-Coordinate internal resources for the flawless execution of projects.-Ensure that all projects are delivered on-time, within scope and budget.-Managed changes to the project scope, project schedule and project costs.-Develop detailed project plan to monitor and track.-Reported and escalated to management as needed.-Established, managed and maintained relationships with client, stakeholders and third parties/vendors Show less

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  Quality & Reliability S.A.

  Sept 2024 - now

  Software Project Manager