Neil Troy

Neil Troy

IT Administrator

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location of Neil TroyAbu Dhabi Emirate, United Arab Emirates

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  • Timeline

  • About me

    Enterprise Technology Architect at the Abu Dhabi Investment Authority

  • Education

    • University of Tennessee-Knoxville

      -
      Bachelor's degree Electrical Engineering
    • University of Tennessee-Knoxville

      -
      Master's degree Computer Engineering
  • Experience

    • University of Tennessee

      Jan 2000 - Dec 2007
      IT Administrator

      ▪️ Created a service provider group dedicated to delivering IT services for faculty research, increasing operating budget significantly through securing US Federal research grants.▪️ Provided researchers access to high power clustered computing resources while working within university and grant givers’ policies.▪️ Recruited, managed, and mentored a support staff that is technical, team based, and service oriented.▪️ Maintained servers used by 1500+ users and ensured compliance of university policy and contractual computing requirements.▪️ Strategically planned for the needs of academics, administration, and research through the deployment of enterprise-class services requiring the combination of advanced engineering education and detailed understanding of the academic and administrative environment of the university.▪️ Created and documented group workflow procedures, policies, activities, and service deployments to ensure continuity of service.▪️ Performed team building and mentoring of student staff. Show less

    • Cerner Corporation

      Jul 2008 - Aug 2013

      ▪️ Managed server infrastructure supporting 40,000+ concurrent users. 800+ Windows Servers, 300+ Red Hat Enterprise, 50 Unix, 32 ESXi.▪️ Brought Middle East Operations in-line with best practices in the areas of change, incident, and event management procedures. This resulted in an increase of SLA attainment from 98.64% to 99.999% and above. ▪️ Mentored system engineers in Australia, India, UAE, and UK in the area of system administration, infrastructure support, and career development.▪️ Successfully executed the live migration of 3 datacenters.▪️ Created a troubleshooting guide and process for diagnosing and addressing Citrix connectivity issues; estimated to save 1000+ man hours per year.▪️ Developed processes that streamlined the build out of servers in newly provisioned global datacenter footprints, allowing for near turn-key deployments of new environments while ensuring consistent configuration and compliance to internal standards.▪️ Used Perl to consolidate, standardize, and integrate the alarming and reporting behavior of numerous tools deployed in the global environment. Show less ▪️ Provided key analysis of carrier network usage resulting in significant annual savings.▪️ Participated in the software acquisition life cycle - RFPs, POCs, procurement, deployment, and support handoff.▪️ Provided Tier 3 support for managed enterprise tools used by engineers in the hosting division. ▪️ Integrated third party management and monitoring tools with an in-house event management system, processing 10,000 events per day while ensuring ITIL best practices were followed.▪️ Wrote scripts to improve and automate support tasks.▪️ Created and delivered training for fellow associates. Show less

      • Senior System Engineer

        Jan 2010 - Aug 2013
      • System Analyst

        Jul 2008 - Jan 2010
    • Abu Dhabi Investment Authority (ADIA)

      Aug 2013 - now
      • Enterprise Architect

        Apr 2023 - now
      • Technical Expert - Cloud Hosting

        Apr 2022 - Apr 2023
      • Senior Specialist - Delivery & Engineering

        Sept 2019 - Mar 2022
      • Infrastructure Specialist - Platform & Storage

        Aug 2013 - Aug 2019
  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Neil Troy
      Client Care All Star Cerner Corporation Dec 2009 The Cerner Client Care All Star is awarded to associates in recognition to their dedication, passion, and delivery of “The Perfect Client Experience!”