Neil Troy

Experience

• 

  University of Tennessee

  Jan 2000 - Dec 2007

  IT Administrator

  ▪️ Created a service provider group dedicated to delivering IT services for faculty research, increasing operating budget significantly through securing US Federal research grants.▪️ Provided researchers access to high power clustered computing resources while working within university and grant givers’ policies.▪️ Recruited, managed, and mentored a support staff that is technical, team based, and service oriented.▪️ Maintained servers used by 1500+ users and ensured compliance of university policy and contractual computing requirements.▪️ Strategically planned for the needs of academics, administration, and research through the deployment of enterprise-class services requiring the combination of advanced engineering education and detailed understanding of the academic and administrative environment of the university.▪️ Created and documented group workflow procedures, policies, activities, and service deployments to ensure continuity of service.▪️ Performed team building and mentoring of student staff. Show less

• 

  Cerner Corporation

  Jul 2008 - Aug 2013

  ▪️ Managed server infrastructure supporting 40,000+ concurrent users. 800+ Windows Servers, 300+ Red Hat Enterprise, 50 Unix, 32 ESXi.▪️ Brought Middle East Operations in-line with best practices in the areas of change, incident, and event management procedures. This resulted in an increase of SLA attainment from 98.64% to 99.999% and above. ▪️ Mentored system engineers in Australia, India, UAE, and UK in the area of system administration, infrastructure support, and career development.▪️ Successfully executed the live migration of 3 datacenters.▪️ Created a troubleshooting guide and process for diagnosing and addressing Citrix connectivity issues; estimated to save 1000+ man hours per year.▪️ Developed processes that streamlined the build out of servers in newly provisioned global datacenter footprints, allowing for near turn-key deployments of new environments while ensuring consistent configuration and compliance to internal standards.▪️ Used Perl to consolidate, standardize, and integrate the alarming and reporting behavior of numerous tools deployed in the global environment. Show less ▪️ Provided key analysis of carrier network usage resulting in significant annual savings.▪️ Participated in the software acquisition life cycle - RFPs, POCs, procurement, deployment, and support handoff.▪️ Provided Tier 3 support for managed enterprise tools used by engineers in the hosting division. ▪️ Integrated third party management and monitoring tools with an in-house event management system, processing 10,000 events per day while ensuring ITIL best practices were followed.▪️ Wrote scripts to improve and automate support tasks.▪️ Created and delivered training for fellow associates. Show less

  • Senior System Engineer

    Jan 2010 - Aug 2013

  • System Analyst

    Jul 2008 - Jan 2010
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  Abu Dhabi Investment Authority (ADIA)

  Aug 2013 - now

  • Enterprise Architect

    Apr 2023 - now

  • Technical Expert - Cloud Hosting

    Apr 2022 - Apr 2023

  • Senior Specialist - Delivery & Engineering

    Sept 2019 - Mar 2022

  • Infrastructure Specialist - Platform & Storage

    Aug 2013 - Aug 2019