Amalia Bosco

Experience

• 

  Tim Hortons

  Jul 2020 - Jul 2021

  Crew Member

  - Gained valuable interpersonal skills, including teamwork, active listening, and customer communication to ensure positive customer experience- Trained new employees to excel in a fast-paced environment - Mastered the computer system for efficient order-taking with excellent accuracy levels

• 

  Hollister Co.

  Jul 2021 - Sept 2022

  Brand Representative

  - Responded to customer queries and complaints with empathy and offered support to find inventory - Earned over 40 positive reviews from customers vouching for my ability to consistently meet their needs - Employee of the month in January and July 2022

• 

  Demetres

  Oct 2022 - Sept 2023

  Server · Host · Barista

  - Took food and drink orders accurately during peak hours while collaborating with kitchen staff to ensure timely delivery of orders - Efficiently handled cash transactions and managed point-of-sale (POS) systems- Handled customer inquiries, complaints, and requests with professionalism

• 

  IHalo Krunch

  Nov 2022 - May 2023

  Server

  - Restocked ingredients and supplies to ensure smooth operations- Communicated effectively with guests, taking their orders accurately, and answering questions about menu items

• 

  University of Waterloo - School of Accounting and Finance

  Sept 2024 - now

  Course Assistant

  - AFM 373/476 - Cases and Applications in Corporate Finance- AFM 182 - Foundations for Management Accounting

• 

  MNP

  Jan 2025 - now

  Accounting and Assurance

  Private Enterprise