Deep Enrich
Otilia Proca
Customer Service Representative
393 followers
Iași metropolitan area, Iaşi, Romania
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About me
Project Support Services Manager - Operations at Signant Health
Education
Universitatea „Dunărea de Jos” din Galați
2005 - 2009Graduate ENGLISH LANGUAGE AND LITERATURE/LETTERS
Experience
Xerox
Sept 2014 - Dec 2015Customer Service Representative
Conduent
Dec 2015 - Jun 2017Customer Service Team Lead
AlmavivA S.p.A.
Jun 2017 - Dec 2017Customer Service Representative
OPEN MIND ROMANIA
Dec 2017 - Jul 2019Customer Service Team Lead
Jul 2018 - Jul 2019Customer Service Representative
Dec 2017 - Jun 2018
AlmavivA S.p.A.
Jul 2019 - May 2022Sales Team LeadStart-up and management of a Sales Project in Telecommunications
IntelligentBee
Jun 2022 - Feb 2024Team ManagerStart-up and management of Technical Support teams, Affiliate Marketing programs, and Data-Entry projects (Banking and Digital Marketing)
AffiliateBee
Sept 2022 - Sept 2023Senior Account Manager
Signant Health
May 2024 - nowProject Support Services Manager - Operations
Licenses & Certifications
- View certificate
.webp)
Putting ITIL® into Practice: Problem Management Techniques
National Association of State Boards of Accountancy (NASBA)Jun 2025
- View certificate
Learning ITIL®
Project Management InstituteJun 2025 - View certificate
Affiliate and Partnerships Industry - Fundamentals
Impact.comDec 2023 - View certificate
ITIL® v4 Foundation
Pultorak and AssociatesJun 2025 - View certificate
Putting ITIL® into Practice: DevOps for ITIL® Practitioners
Pultorak and AssociatesJun 2025 - View certificate
Influencer Partnerships
Impact.comDec 2023
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