Fernanda López

Experience

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  HBS

  Apr 2014 - Jul 2014

  Assistant to the Broadcast Venue Manager | FIFA World Cup 2014

  · Partner with senior manager to ensure quality customer service and supervise a team with diverse talents and responsibilities.· Meet regularly with management to report and plan strategic plans for team objectives.· Manage controllable expenses and supplies within approved budgets to achieve profitability targets.· Fill in for senior management in their absence, managing budgets, and coordinating schedules, inventory, and supplies · Monitor quality assurance, reporting any problems, accidents, unsafe conditions, or equipment trouble to management. Show less

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  Wizard by Pearson

  Jul 2014 - Jan 2015

  English Teacher

  · Teach basic English skills including reading, writing, and speaking.· Compose lesson plans in order to successfully incorporate the full duration of each lesson.· Execute lessons efficiently using different styles of teaching depending on the content.· Engage students to ensure a lively classroom atmosphere.· Teach students the spelling of words, and their meanings.· Emphasize the rules of composition, grammar and sentence construction.

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  FLAWLESS

  Sept 2018 - Oct 2018

  Creative Copywriter

  · Interpret creative briefs to develop and produce creative concepts through execution on assigned brands. · Research and understand the client's needs and target. audiences, through online searches, reviews of existing research, interviews with subject matter experts, and in- person meetings.· Write original copy and edit content for a range of corporate marketing and communications materials · Translation of articles from Italian to English.

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  Situm Indoor Positioning

  May 2019 - Jul 2022

  Customer Success Specialist

  · The main point of contact in all matters relating to the partners concerns and needs. Managing upsell, cross-sell, and renewal opportunities.· Working cross-functionally with Sales, Product and R&D teams to develop new features according to the customers' needs and feedback.· Support L2: With a deep knowledge of the product, I attended the customers mainly with the technology's deployment, API requests & SDK related issues.· Project management of customer's integration related to new features of the product. Show less

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  Darktrace

  Aug 2022 - now

  • Senior Customer Success Manager

    Nov 2023 - now

  • Enterprise Customer Success Manager EMEA

    Aug 2022 - now