Soumya V

Experience

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  Maastek - BOSCH AUthorised Repair Centre for Security SYstems

  Jul 2005 - May 2007

  Service Coordinator and Business Development.

  Testing Mother Board and Repair, Coordination for new Project work Planning.Desktop & laptop support like Lotus Notes Configuration, printer maintenance, AD account management and Trouble shooting hardware and software issue.Lotus Notes up gradation & Migration, Remedy Incident Management.Managing LAN, WAN and its troubleshooting, Software installation / Up gradation Remote Support and Hardware troubleshooting

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  SanDisk®

  Oct 2007 - Sept 2010

  IT Support Engineer

  Responsible for Corporate Engineering and Virtual helpdesk’s Incident management.Timely entry, updating, and closure of all tickets and issues ; Adhere to established service levels, quality standards, and best practices.Administrating part of Active directory services,MS exchange, RSA- VPN ,Workstation administration,domain administrationNetwork support :Daily incremental backup & weekly full backup using Veritas and windows NT backup utility.Network setup for individual dept with dedicated VLAN;which includesOS configuration for switch,upgradation,switch stacking, port activation,Configuring netapp and Adding disk shelf .VPN client configuration,RSA configurationWifi server setup and configurationManagement of Antivirus updates & configuration of windows OSConfiguring Local printer and network printers and scanners etc.,Active Directory support :Installing and managing DNS on an AD Domain controller.Implimenting group policy.Creating and managing domain, OU, Distribution list,Users.Managing permissions.Configuration of domain controller and its replicationBackup and restore using windows NT backup uility. And Disaster recovery.Exchange Server SupportCreating / Moving MailboxRestore mailbox / emailsPublic folder permissionsServer Backup and Restore / Disaster recovery Show less

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  ANZ

  Oct 2010 - Aug 2018

  • As part of Patching and Vulnerability management, primarily responsible for gathering patch management requirements, coordinate with various IT departments to plan and administer daily /weekly/monthly patching activities and meet the SLA compliance to all targets. • Consultant for SCCM tool w.r.t Patch management, Software management & infrastructure implementation• Plan and implementation of patching Jobs at different environment Level – TEST /QA/DEV/ PROD• Active communication between client and offshore support team, Project Quality improvement. Planning and prioritization of daily tasks & monitor the daily deliverable and set the expectations according to workstation requirement. • Involve in design & development of patch management operations, team and resource management throughout the project life cycle, Scope and cost management across the project.• Discover security vulnerabilities across network devices, servers, web applications, and databases.• Identify and manage false positives, and prioritize remediation activities • Will produce an actionable report with prioritize, structured, and manageable remediation advice.• Actively participated in quarterly Disaster Recovery activity for windows based applications• Created automated scripts using various programing language (VBS/PowerShell) for reducing manual efforts, such as Pre/Post system configurations whilst migrating physical to virtual• Created custom scripts / custom SQL query to create reports for windows compliance checks using SCCM environment Show less Infrastructure Engineer within Build Engineering team across 3 countries & 14 staff, helping to support global desktop fleet across 32 countries- Responsible for managing & maintaining Desktop MOE (Managed Operation Environment) - Windows XP/7/8.1 OS, core applications and patch implementation.- Responsible for deployment of monthly patches for OS & Core Applications (Adobe, Java) to 55,000+ desktop fleet via NetDeploy & SCCM -Software Distribution through SCCM 2012 server across all the desktops.-Process: Creating dynamic collection and creating packages with program to execute and also creating advertisement to particular package, and targeting to specified collection.-Review and remediate software distribution failures and Software Deployment failures to eliminate the problems that cause those failures through various way of troubleshooting.- Perform Hardware certification on desktops, laptops, peripherals, printers & scanners- Change, Request, Problem & Incident management within agreed SLA- Vendor & Stakeholder management- Project liaison for internal projects across various business units across the bank-Creating SOE builds and supporting the builds, adding new hardware as per the request, adding/updating applications in TS as per request.-Document all the processes, procedures, issues and their resolutions for future reference.Software deployment using System Management Server (SMS) 2003 and SCCM 2007 -Providing deployment status of MS security patches, applications, Monthly workstation inventory and other customized report to client. Show less

  • Infrastructure Engineer

    Dec 2016 - Aug 2018

  • Technical Analyst

    Oct 2010 - Nov 2016
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  ANZ

  Jun 2023 - now

  Control Assessment & Reporting Exp - IND BLR

  Responsible to assist the Tribes and Technology Domains in identifying, designing and assessing controls and maintaining advanced risk management reporting to protect the critical assets of ANZ group technology.•Liaise with stakeholders to obtain information to support the planning, scheduling and conducting the GCC control assessment as per the framework.•Test key technology controls using artefacts obtained from control operator which includes testing and documentation of control using Panther tool. And also identified process inefficiencies through gap analysis.•Performed assessment on various platforms such as Mainframe, Teradata, AS400, Windows, Unix, Networks, etc. •Tracking all the exceptions for timely closure and completion of the GCC assessment of controls as part of various initiatives within the team.•Support the Control Testing Squad and improve the process to perform control assessment by participating in various activates like playbook creation, Scrum Master role and internal audit remediation.•Undertook the Scrum Master role which includes fascinating daily standup meeting, Tribe planning, capacity planning, control allocation, monitoring JIRA board as well as regular follow up with individual assessors regarding the status of the controls (BAU) and non BAU activities assigned for each quarter. Recommended operational improvement based on tracking analysis. Show less