Chih-Yi (Gina) Chou

Experience

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  Reebonz - Your World of Luxury

  Aug 2013 - Dec 2015

  -#Management-Supervise and execute Pre-owned team on Ops & Marketing -Overview and drive sales to hit KPI-Conduct inventory monthly and manage stocks #Analysis / Reporting-Report and present daily, weekly, monthly and quarterly results-Participate and present in cross-contry conference weekly meeting with Singapore, Thailand, Mtaylasia and Hong kong.#Marketing #Creative-Develop and implement new marketing strategies and promotions for specific products -Generate and create eDM with designers for promoting campaign -Direct marketing event and new user experience on APP#Communication #Technical skill #Product/Project managing-Collaborate with IT team in Jakarta and Singapore for Closets App testing -Report technical issues and UX from website, mobile or backend system-Increase satisfaction and relationship from sellers and buyers#Partnership -Expand merchants and business parters -Build up great partnership with merchants#Value added #Member relastionship-Handel legal issue and customer’s problems from all pre-owned market-Build up good relationship with both buyers and sellers#Event Planning-Plan offline and online sale event by seeking right products, price the product for every different promotion campaign and evaluate all ready-to-sell pre-owned items. Show less #knowledge Learning-Be exceled in pre-owned luxury market, price and series#Ops-Operate Inbound/ Outbound for receiving and packing items -Manage pre-owned daily orders, including item picking and shipping-Originate pre-owned item production SOP from copywriting to photoshooting#Member relationship -Develop buyers and sellers by inventing promotion with team-Participate in PR event and develop VIP members-Solve customer’s question during shopping#Project/Product managing- Research, develop and introduce the new business marketplace – Closets (a C2C platform that allows consumers to buy and sell luxury)-Handel and solve tech and legal issue from platform and website for pre-owned department-VAS, value added service such as managing and in charge of FAQ and T&Cs Show less

  • Pre-owned Senior Marketing Executive

    Jul 2015 - Dec 2015

  • Pre-owned Operation Specialist

    Jun 2014 - Jun 2015

  • Pricing Marketing Specialist

    Apr 2014 - Oct 2014

  • Copywriter / Ops specialist

    Aug 2013 - Mar 2014
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  Pay2Go-Third Party Payment and E-wallet

  Jun 2016 - Jan 2017

  Business Development Executive

  #Project management -Follow and assist clients throughout project, from the beginning to business launch-paktor, 17 Live, In My Playground, Vacanza, American Express#Business development-Develop new markets, new partnerships, new ways to reach existing markets, or new product or service offerings to better meet the needs of existing markets #Sales and communication skills-Analyze potential new business opportunities to pursue and make good partnership with clients-To know how to communicate with RD department with API Show less

• 

  MamiBuy 媽咪拜

  Mar 2017 - Mar 2018

  Supervisor, Market Development (Product Manager)

  Market Development / Product management / Marketing / Communication

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  MoMo (M_Service)

  Apr 2018 - Jun 2018

  Product Manager
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  Ematic Solutions

  Jan 2019 - now

  Ematic Solutions is a Singapore-headquartered Software as a Service (SaaS) company, offering cloud-based solutions that help digital marketers efficiently build and deploy sophisticated, high-return on investment (ROI) marketing programs.Ematic 主要各大電商產業 Email 渠道優化，Ematic 擁有獨家的演算法，且與多家發信平台以及MarTech 工具合作，皆可無痛串接以及擁有多種優惠的合作方案，我們持續提供客戶優化 Email marketing 的相關策略及經驗，達到平均 ROAS 15-25 及開信率成長 150%+ 的成效。#Business development-Develop new markets, new partnerships, new potential leads-Getting contact with leads by cold call and email approaching#Sales and communication skills-Prepare pitch meeting from prospect potential client's business background, understand the pain point and problem clients want to solve.#Project management-Follow up clients throughout project in order to close the deal, from the beginning to client onboard.#Operation-Manage contract drafting, Financial account receivable and optimize SOP-Introduce E-GUI invoice in company-Talent acquisition, job board managing Show less

  • Country Manager

    Jan 2024 - now

  • Consultant Team Lead

    Jan 2023 - now

  • Customer Success Manager

    Jun 2020 - Jan 2023

  • Community Operations Manager/ Business Development Representative

    Jan 2019 - Jan 2023