Robert Kalman

Experience

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  SC Metratek Romania SRL.

  May 2008 - Dec 2008

  Territorial Sales Representative

  This company is focused to the wholesale of industrial glasses, materials andmachineries good for DGU (Double Glaze Unit) productions.

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  Ozone Laboratories

  Dec 2008 - May 2009

  Medical Representative

  Medical representative for Brasov and Covasna county.I was in business relations with physicians, pharmacists, designated specialists,other medical personnel in private or public institutions in order to develop theproduct demand to meet ambitious targets by working closely with MarketingManager and Product Manager.

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  Vodafone

  May 2009 - Apr 2010

  Customer Support Representative

  Offering customer support for Vodafone, one of the leading mobiletelecommunications company in the world.Support in Hungarian and Romanian.

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  Oracle

  Jul 2010 - Mar 2011

  Collection Analyst - for Baltic States, BG, CY

  Coordinating collections calls and organizing customer follow-up in order to obtainaccounts receivable. Ensuring prompt payment of customer accounts withinassigned portfolio; meeting cash collection and aged debt targets; timely resolutionof customer issues affecting payment; acting as liaison and support to customersand internal stakeholders.I was hired for temporary fulfillment of the position due to maternity leave.

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  Teleperformance

  Jul 2011 - Oct 2013

  Supervisor for the Lenovo EET Project in Teleperformance. Team leader fo Romania, Hungary, Bulgaria Liaison between Lenovo Support Center and Lenovo`s Service locations Lenovo engineer is expected to provide via telephone technical solutions andvarious services (general inquiries, warranty information, Hardware DispatchService, etc.) to Lenovo customers.Engineer contacts and communicates with customers as fi rst contact point on behalfof Lenovo; in the meanwhile, hence it is vital for each engineer to fully understandthe call center coverage and working process, and to be skilled in technicalcapability.

  • Supervisor for Lenovo Technical Support team

    Oct 2012 - Oct 2013

  • Case Manager for Lenovo technical Support team

    Mar 2012 - Oct 2012

  • Lenovo Technical Engineer

    Jul 2011 - Mar 2012
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  EMAG

  Oct 2013 - Dec 2014

  Category Manager (Consumer Electronics, Photo & Video) for EMAG Hungary

  Understanding the client`s needs, buying behavior, the market range, the dynamicof the industry, with the competition. Defi ning development strategy (own products,marketplace vendors). Quality validation regarding content of the documentationwithin the site. Product management, pricing, promotion, positioning along withreview of the new and unique market trends. Establishing prices and promotionstrategy, implementing promotion policy.

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  Michelin

  Jan 2015 - Apr 2017

  Procurer for Michelin`s factory in Hungary

  Member of the procurement department, for one of Michelin`s most importantfactory in Eastern Europe. I was responsible for supplying Nyiregyhaza factory , withmaterials and machines in order to fulfi ll production deadlines on European level.

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  RK lens

  Jan 2017 - now

  Photographer, visual artist

  - print services- post processing services- event photography- baby photography- product photography

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  Carioca Studio

  Jun 2017 - Sept 2017

  Assistant Photographer

  In this position I was responsible for supporting the studio`s photographers.Organization and a meticulous sense of detail are for this job crucial.Tasks:Prepare and style products on set for still photography.Assist photographer with product workfl ow.Maintain style guide of merchandise categories and vendor specifi c direction.Partner with merchandise coordinators and art directors regarding priorities andstyling direction.Assist photographers with set preparation, set adjustments, maintaining equipmentand work-space.Responsible for listing and maintaining studio`s equipment. Show less

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  Concentrix

  Sept 2017 - Feb 2019

  OnStar Advisor - General Motors (HU-RO-EN)

  Responsibilities:• Effectively answer all call types of customer call including emergency and nonemergency calls general enquiries and other patientdependent calls, over a 24/7period.• Using the latest technology, to assist drivers and their passengers through all calltypes; including routing throughout Europe, performing vehicle diagnostics remotely and even providing emergency assistance.• Analyze the information received from the caller, using accurate decision makingand judgement skills to provide an effi cient and effective service, whilst showingcare, compassion and understanding.• In case of emergency calls/incidents health and safety requirements of drivers andtheir passengers to be considered in order to deliver appropriate response to thesituation; including calling and coordinating the emergency services in the relevantcountry.• Handling calls of unstable or distressed caller on the line until emergency helparrives. This often involves overcoming barriers in understanding, such as languageand cultural differences.• Keep up to date on operations and systems understanding to enable greatcustomer service.• Take responsibility for ensuring all documentation is precise and accurate. Show less

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  Majorel

  Feb 2019 - May 2020

  Customer Support for Opel clients

  Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution tothe customerListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with thecustomerGreet customers in a courteous, friendly, and professional manner using agreed upon procedureMaintain basic knowledge of client products and/or servicesPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities designed to improve customer satisfaction and business performanceOffer additional products and/or servicesTrack, document and retrieve information in call tracking databaseRespond to customer inquiries by referring them to published materials, secondary sources or more senior staff. Show less

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  Mehler Texnologies®

  Jun 2023 - Dec 2023

  Warehouse manager attributes - Backoffice Employee

  Mehler Texnologies is one of the internationally leading companies on the market for coated fabrics. We produce and distribute annually more than 50 million material under the brand names VALMEX, POLYMAR and AIRTEX. Our customers are found in processing industries. More than 60 years of development and production experience are the basis for our mature products. Continued research and development improve existing compound materials and open new application areas. The basis of all technical textiles are carrier fabrics, which are manufactured in company owned weaving mills. The result are high-quality fabrics and high-tech products, which are used in almost all segments worldwide.We have two production locations in Germany and one in the Czech Republic. Distribution companies in Italy, France, Great Britain, Poland, Latvia, Rumania, Turkey and the US as well as distribution partners in other European countries, Asia and Australia service customers in more than 80 countries.Job description:Daily basis activities:- orders for clients and suppliers- invoicing, reserving and allocating materials to clients- organizing national and international freight transports- warehouse management ( manage tasks to warehouse employees, stock control)- office admin: orders to different suppliers (consumables, water, courier handling)- support for remote and travelling sales managers- Romanian, Hungarian, English correspondence with customers. Show less

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  Pet Factory SRL

  Jan 2024 - Mar 2024

  Production Supervisor
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  BADVAS SRL

  Mar 2024 - Sept 2024

  Electrician

  Responsible for installing and repairing complex electrical control, wiring, and lighting systems working from a technical blueprint. • Installing, maintaining, and repairing electrical control, wiring, and other electrical systems• Reading technical diagrams and blueprints.• Performing general electrical maintenance.• Inspecting transformers, circuit breakers, and other electrical components.• Troubleshooting electrical issues using appropriate testing devices.• Repairing and replacing equipment, electrical wiring, and fixtures.• Performing circuit breaker corrective maintenance.• Install electrical apparatus, fixtures and equipment for alarm and other systems• Install safety and distribution components (e.g. switches, resistors, circuit-breaker panels etc.)• Connect wiring in electrical circuits and networks ensuring compatibility of components• Prepare and assemble conduits and connect wiring through them• Prevent breakdown of systems by routinely inspecting and replacing old wiring and insulated cables, cleaning circuits etc.• Perform effective troubleshooting to identify hazards or malfunctions and repair or substitute damaged units Show less

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  Genpact

  Mar 2025 - now

  Content Moderator