Echezona Uzoegbo

Experience

• 

  Federal Government college, Port-Harcourt

  Apr 2013 - Feb 2014

  ICT Teacher (NYSC)

  Volunteered to be an ICT Teacher

• 

  Service Desk Ltd

  Jan 2016 - Aug 2018

  I.T Support
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  Skylar, Inc.

  Nov 2018 - Sept 2022

  Business System Analyst

  - Serve as the primary point of contact for all ICT inquiries, delivering telephone assistance, and maintaining an electronic database for Help Desk calls.- Handle the preparation of invoices and manage petty cash retirements, ensuring accuracy and compliance with financial protocols.- Assist in collecting and preparing collection reports on a weekly basis, evaluating processes, and measuring the efficiency of all portfolios to forecast monthly collection objectives.- Analyze collection processes to identify areas for improvement and recommend strategies for enhanced efficiency.- Support the manager in resolving collection-related issues and managing large volumes of data for invoices, while proactively preventing recurrence of variances.- Interpret complex terms related to collection processes and affiliate agreements, maintaining relationships with both internal and external stakeholders.- Escalate risks related to customer detriment and ensure accurate recording methods, including the provision of customer reference numbers and efficient data handling procedures.- Ensure fair outcomes for customers based on their individual circumstances and update relevant systems to record outcomes accurately.- Collaborate closely with internal departments to address payment issues promptly and effectively.- Perform regular backups to ensure the preservation of data integrity and security. Show less

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  LGH Marine Services Ltd.

  Sept 2022 - Jan 2023

  Business Intelligence Analyst

  - Demonstrated expertise in efficiently summarizing data using Pivot tables in Excel, enhancing data comprehension and analysis processes.- Collaborated with a team of three data analysts to strategize, develop, and implement data-driven solutions aimed at optimizing operations and driving revenue growth.- Designed and developed interactive Power BI dashboards and reports, providing stakeholders with actionable insights to support informed decision-making.- Partnered with cross-functional teams to identify and understand business requirements, translating them into effective visualizations to drive business outcomes.- Conducted comprehensive data analysis to uncover trends, patterns, and anomalies, empowering data-driven decision-making across the organization.- Led data cleaning, profiling, and modeling initiatives utilizing tools such as Power BI, Excel, and SQL, ensuring data quality and readiness for analysis and reporting purposes. Show less

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  Atrium Recruitment

  Apr 2023 - now

  Data Analyst

  - Spearheaded the development of dynamic visualizations using advanced Excel skills, driving data-driven insights that facilitated informed and safer business decisions.- Established and meticulously maintained a comprehensive performance tracker, delivering critical insights crucial for effective business oversight.- Played a pivotal role in enhancing the organization's CRM and management information systems, offering invaluable input that contributed to their improvement and optimization.- Successfully implemented a customer behavior analysis dashboard, powered by complex DAX calculations, resulting in a notable 15% increase in customer satisfaction.- Collaborated closely with the data team to streamline data management processes, ensuring efficiency and accuracy organization-wide.- Leveraged proficiency in Microsoft Suite applications to enhance data analysis and reporting capabilities, contributing to improved decision-making across the organization.- Demonstrated commitment to data accuracy and integrity by diligently maintaining company databases and shared drives, thereby minimizing errors and bolstering effective business decision-making processes. Show less