Sowmya Kapadia

Experience

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  CMS Computers

  Jan 2000 - Jan 2004

  Technical Helpdesk

  Handling first level escalations for hardware and software issues. Assign calls to engineers and follow-up till call closure confirmed by user.

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  HSBC GLT pune

  Jan 2005 - Jan 2010

  Software Tester
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  - Freelancer

  Oct 2014 - now

  Technical Writer

  As a technical writer during the course I have done assignments which can be considered as live projects. They are as mentioned:1. Creating a Concept Note2. Preparing a Concept Map3. Interviewing a SME4. Preparing a Coffee Table book and printing it.5. Preparing drawing using MS word.6. Preparing Flow Charts using MS word and Visio.7.Describing a Dailog box in MS word.8. Using Image editing tools like SnagIT.9. Preparing an Admin guide in MS word.10. Preparing an Admin guide in Adobe RoboHelp. Generated an Online Help (.chm) and Webhelp file (.HTML).11 Prepared an Admin guide in Adobe FrameMaker. Generated a pdf file. Show less