Sowmya Kapadia

Sowmya Kapadia

Technical Helpdesk

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location of Sowmya KapadiaPune, Maharashtra, India

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  • Timeline

  • About me

    Technical Writer

  • Education

    • University of Pune

      2002 - 2004
      Master's degree Commerce Second Class
    • University of Pune

      1995 - 2000
      Bachelor of Commerce (B.Com.) Distinction
  • Experience

    • CMS Computers

      Jan 2000 - Jan 2004
      Technical Helpdesk

      Handling first level escalations for hardware and software issues. Assign calls to engineers and follow-up till call closure confirmed by user.

    • HSBC GLT pune

      Jan 2005 - Jan 2010
      Software Tester
    • - Freelancer

      Oct 2014 - now
      Technical Writer

      As a technical writer during the course I have done assignments which can be considered as live projects. They are as mentioned:1. Creating a Concept Note2. Preparing a Concept Map3. Interviewing a SME4. Preparing a Coffee Table book and printing it.5. Preparing drawing using MS word.6. Preparing Flow Charts using MS word and Visio.7.Describing a Dailog box in MS word.8. Using Image editing tools like SnagIT.9. Preparing an Admin guide in MS word.10. Preparing an Admin guide in Adobe RoboHelp. Generated an Online Help (.chm) and Webhelp file (.HTML).11 Prepared an Admin guide in Adobe FrameMaker. Generated a pdf file. Show less

  • Licenses & Certifications

    • Diploma in Technical Communications from Technowrites

      Jan 2015