James Maggiano

Experience

• 

  GNC

  Apr 2009 - Aug 2012

  Store Manager

  • Weekly and monthly paperwork via Microsoft Office• Inquiring about the needs of the customer and making sure they are met• Compiling business reports to ensure the store is meeting various goals• Training new employees on day to day operations and product knowledge • Calculating associates individual goals to meet and exceed store goals

• 

  Great Scott and O'Brien's

  Jan 2010 - Jan 2017

  Bartender and event manager

  Customer service and working in a high volume settingStarting as a member of the door staff and learning the business side a venueworking with promotion companies to ensure a good relationship with artists Maintaining a good attitude in high-pressure situationsEnsuring customers are satisfied and maintaining their happiness Training new hires in all venue procedures

• 

  The Bowery Presents: Boston

  Jan 2015 - Feb 2022

  • Working as the primary liaison between patrons and staff.• Dealing with any complaints and addressing them with the appropriate response• Educating and training new hires in procedures, etiquette, and proper responses• Gathering information and assessing situations to properly address the situation• Observing potential threats to patrons, staff, or artists• Stage management duties including production work, and artist relations• Overall maintenance and stagehand work within the venue Show less

  • Security

    Jan 2015 - Feb 2022

  • Security Supervisor

    Jan 2015 - Feb 2022
• 

  Armstrong Ambulance

  Oct 2020 - now

  • Dispatch Training Officer

    Aug 2022 - now

  • Emergency Medical Technician

    Oct 2020 - now

  • Emergency Medical Dispatcher

    Oct 2020 - now