Donna Miller, CSM

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Gainesville, Virginia, United States

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Timeline
About me
Business Analyst at SNO Corp
Education
- Northern Virginia Community College
  2003 - 2005
  Associate's degree Business Administration and Management, General
- George Mason University
  2005 - 2008
Experience
- Genetics & IVF Institute, Inc.
  Oct 2011 - May 2019
  I was initially hired as a Customer Service Representative, but due to my high work ethic and willingness to go above and beyond for our clients I have received several promotions. In my current position, I have revamped our training program to ensure our representatives have the highest degree of customer service. I implemented changes to our Quality Assurance program that increased satisfaction of both patients and their clinics for escalated issues. I am a highly motivated self started who is willing and able to take on any task set before me. Show less
  - Quality Standard Coordinator
    Oct 2011 - May 2019
  - Assistant Director of Client Services
    Oct 2011 - May 2019
- The College Board
  May 2019 - Aug 2022
  - Senior Product Analyst
    Oct 2021 - Aug 2022
  - Product Analyst
    May 2019 - Oct 2021
- Fannie Mae
  Aug 2022 - Jul 2023
  Product Analyst
- SNO CONSULTING
  Aug 2023 - now
  Business Analyst
Licenses & Certifications
- Agile at Work: Driving Productive Agile Meetings
  LinkedIn
  Nov 2020
- Grammar Girl’s Quick and Dirty Tips for Better Writing
  LinkedIn
  Oct 2020
- PowerPoint Essential Training (Office 365)
  LinkedIn
  Jan 2020
- PowerPoint: Designing Better Slides
  LinkedIn
  Jan 2020
- Microsoft Teams Tips and Tricks
  LinkedIn
  Jun 2020
- Certified ScrumMaster® (CSM®)
  Scrum Alliance
  Jul 2023
- Agile at Work: Planning with Agile User Stories
  LinkedIn
  Nov 2020
- Learning Microsoft Project
  LinkedIn
  Jun 2022