Unnati Parekh

Experience

• 

  Reliance Communications

  Jan 2002 - Jan 2006

  Quality Leader

  Reliance Infostreams

• 

  WNS

  Jan 2006 - Feb 2008

  • Asst Manager - Quality

    Apr 2007 - Feb 2008

  • Quality Assurance Team Lead

    Jan 2006 - Mar 2007
• 

  Spanco BPO

  Mar 2008 - Nov 2010

  • Senior Manager - Process Excellence & Transformation

    Apr 2009 - Nov 2010

  • Manager- Process Excellence and Transformation

    Mar 2008 - Mar 2009
• 

  Etisalat

  Nov 2010 - May 2012

  CSD Manager (PAN India ) - Service Excellence & Transformation
• 

  WNS Global Services

  May 2012 - Apr 2017

  Results-oriented Leader with passion for Quality and Change Management to drive Business Transformation. Have successfully deployed Strategic Quality Framework globally & delivered business results along with ingraining Quality into the DNA of the organization. Key Strength lies in creating buy-in to engage senior management / stakeholders in the Quality journey to generate bottom line impact as well as transform organizational culture.A Business Transformation expert with over 14 years of experience of strategizing quality deployment in various industries - Banking, Insurance, Lead Generation, Sales, Recoveries, Back office and Telecom & Outsourcing. Areas of expertise include – Business Process Re-engineering, Operational Excellence in Shared Services Group/Contact Center/global environment, Business Performance Score Card (based on Balanced Score Card concept), Global deployment of Lean Six Sigma framework, Analytics - Business Profitability, Risk Management, Process Compliance Audits, and Lean/Six Sigma Training.Specialties:- Change Management and Strategic Quality Deployment globally- Business Process Transformation /Reengineering - Building Quality DNA for the organization- Balanced Score Card, Predictive modelling & related analytics (Customer, Financial, People and Internal Business Performance)- Lean Six Sigma Framework & driving improvement projects around - Process Optimization & Variation Reduction, Set Up Time Reduction, Inventory Management and Work Place Organization (targeting reduction of wasteful activities, line & resource imbalance and excess WIP) - Organization wide Improvement Idea generation- Trainer for Six Sigma & Lean. Have delivered 200+hours in imparting various trainings on Six sigma, Lean sigma, ISO ,FMEA, SPC, 5 ‘S’, Problem Solving, Causal Analysis (Why – Why Analysis), Measurement System Analysis, Poka-Yoke (Mistake Proofing), Daily Work Management. Show less

  • Associate Vice President - Master Black Belt (Business Excellence & Global Transformation)

    Apr 2015 - Apr 2017

  • Senior Manager - Six Sigma Black Belt( Business Excellence and Global Transformatio)

    May 2012 - Apr 2015
• 

  Accenture

  Apr 2017 - now

  • Director - Data & (Gen) AI for Next Gen Customer Operations

    Dec 2023 - now

  • Vice President - Insights and Intelligence - Customer Service

    Apr 2018 - Dec 2023

  • Vice President - Capacity & Transformation Services

    Apr 2017 - Mar 2018
• 

  Accenture

  -

  Director - Data & (Gen) AI for Next Gen Customer Operations