Harry Munyai

Experience

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  The Shoprite Group of Companies

  Jan 2013 - Nov 2014

  Retail Sales Manager

  Developing and implementing sales strategies to increase revenue and profitability.Analyzing sales data and trends to make informed decisions about product selection and pricing.Managing inventory levels and ordering products to ensure stock availability.Monitoring employee performance and providing ongoing training to ensure a high level of customer service.Creating schedules and managing labor costs to maximize efficiency and minimize expenses.Conducting regular store audits to ensure compliance with company policies and procedures.Developing and maintaining relationships with suppliers and vendors.Using analytics tools to track and analyze sales data, customer behavior, and inventory levels.Implementing marketing strategies to promote products and increase brand awareness.Collaborating with other department managers to achieve company-wide goals and objectives. Show less

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  CAMBRIDGE FOOD

  Dec 2014 - May 2016

  Retail Store Manager

  Manage all aspects of the store's operations, including sales, merchandising, staffing, and inventory management, to drive sales growth and profitability.Conduct regular analysis of sales data, customer feedback, and market trends to identify opportunities for improvement and optimize store performance.Develop and implement strategies to increase sales, improve customer experience, and drive operational efficiency, leveraging data-driven insights and analysis.Lead, train, and motivate a team of employees to achieve high levels of performance and customer service excellence, while ensuring compliance with company policies and standards.Maintain a clean, safe, and inviting store environment, and ensure compliance with all food safety and sanitation regulations.Develop and maintain strong relationships with customers, vendors, and community partners to drive customer loyalty and community engagement.Conduct regular inventory counts and ensure accurate stock levels, while minimizing waste and shrinkage.Collaborate with other departments and cross-functional teams to achieve common goals and support company-wide initiatives.Monitor and report on key performance metrics, including sales, expenses, labor costs, and customer satisfaction, to inform strategic decision-making.Stay up-to-date on industry trends, competitive landscape, and emerging technologies and tools, and identify opportunities for innovation and growth. Show less

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  Vermaak and Partners Pathologists

  Feb 2017 - Nov 2019

  Assistant Laboratory Technician

  Supported healthcare IT solutions by managing laboratory systems integration, ensuring data accuracy and seamless operations.Analyzed system logs and developed corrective measures, reducing downtime by 15%.Provided mentorship to new technicians, fostering skill development in system diagnostics and troubleshooting.Delivered technical support for cloud-based platforms, focusing on data integrity and process improvement.

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  ULTECH SOLUTIONS LTD

  Nov 2019 - Dec 2021

  IT Support Specialist/Front End Developer

  *Demonstrated proficiency in front-end development, specializing in developing landing pages, debugging, and code reviewing. Utilized HTML, CSS, and JavaScript to deliver high-quality web applications and software solutions, resulting in enhanced user experiences and increased client satisfaction.*Acquired a prestigious Cyber Security qualification from Cisco, enhancing expertise in identifying and mitigating potential security threats. Implemented robust security measures to ensure data integrity and confidentiality in compliance with industry standards.*Implemented an Azure-based Access Management system for teachers at schools, ensuring secure and efficient access to resources. Adhered to strict data privacy and compliance standards, resulting in improved productivity and reduced security risks.*Collaborated with cross-functional teams, leveraging full-stack developer skills, to optimize processes and deliver successful projects. Utilized tools like Selenium for automated testing, resulting in improved efficiency and quality assurance.*Committed to continuous learning and professional growth, keeping up with the latest industry trends and technologies to stay at the forefront of front-end development. Show less

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  Statistics South Africa

  Dec 2021 - Mar 2022

  Field Operations Officer

  Drive successful implementation of field operations for data collection and analysis projectsDevelop and implement data collection strategies in collaboration with cross-functional teamsConducted regular site visits to ensure compliance with established protocols and quality standardsUtilized statistical tools and techniques to analyze and interpret dataGenerated comprehensive reports to communicate findings and recommend actionable insightsMaintained accurate and up-to-date project documentation while adhering to deadlines Show less

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  Managed Integrity Evaluation (MIE) Pty Ltd

  Feb 2022 - Feb 2023

  *Investigating and responding to a defined range of customer queries or inquiries, to deliver appropriate, accepted resolutions for customers.*Liaising with internal/ external parties to resolve customer queries.*Analyzing and interpreting data on the available systems to resolve customer queries.*Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.*Provide accurate information on products and services to customers to ensure consistency across the organization.*Retrieving and updating customer or company information on the relevant systems to ensure accurate information is available for processing.*Correcting customer records based on data gathered (i.e. updating customer contact details and escalating concerns regarding missing / expected data) to enable issues to be resolved. Show less *Conduct thorough background checks on individuals and organizations*Verify and authenticate provided information using reliable sources.*Maintain accurate records of completed verifications and ensure compliance with regulatory requirements*Communicate with clients and applicants to gather necessary information and provide updates on verification progress*Collaborate with team members to identify and implement process improvementsUphold high standards of accuracy, confidentiality, and professionalism. Show less

  • Call Center Agent

    Apr 2022 - Feb 2023

  • Verification Specialist

    Feb 2022 - Feb 2023
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  Rentoza

  Mar 2023 - now

  Led the Bank Analysis Report Project, involving automatedtools and algorithms for bank statement analysis, reducingmanual effort by 40% and improving accuracy.Implemented a Document Management Project, centralizingdocument storage and retrieval, resulting in a 50% decreasein document retrieval time and improved data accuracy.Developed and implemented a Discord board for theverification team, facilitating real-time communication andcollaboration, resulting in a 20% increase in teamproductivity.Implemented quality assurance programs, resulting in a 25%decrease in verification discrepancies and improvedcompliance with verification standards.Demonstrated exceptional leadership in implementing andoverseeing the Bank Analysis Automated report, resulting ina phenomenal growth rate of 20% within three weeks Show less

  • Product Manager

    Mar 2024 - now

  • Senior Verification Analyst

    Aug 2023 - Apr 2024

  • Verification Specialist

    Mar 2023 - Apr 2024