Elena Garrett

Experience

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  E. Garrett Group

  Mar 2002 - Dec 2009

  Owner and Service Delivery Manager

  Owner and service delivery manager of a unique service company that connects online consumers with experienced private investigation companies in Russia, Ukraine, Belarus, Moldova, Latvia, Lithuania, Estonia, Georgia, Azerbaijan, and other ex-Soviet countries. - New business product development, testing, and implementation- Sourcing and contract management- Planning and management of all customer projects- On-time service delivery within the specified cost and scope parameters- Investigation of cyber fraud cases originatinig from Russia, the Baltics, and the countries of former Soviet Union- Customer support and training- Creating company's publications, articles, training materials, educational booklets - Day-to-day support of all business processes in the organization, budgeting, planning, and financial operations - Web site design, maintenance, SEO, and troubleshooting * Awarded a letter of recognition from Cyber Crimes Unit of Russian police for assistance with successful prosecution of cyber fraud cases Show less

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  Integrative Global Solutioins, LLC

  Jan 2010 - now

  Owner and Service Delivery Manager

  Owner and service delivery manager of a unique service company that connects online consumers with experienced private investigation companies in Russia, Ukraine, Belarus, Moldova, Latvia, Lithuania, Estonia, Georgia, Azerbaijan, and other ex-Soviet countries. - New business product development, testing, and implementation- Sourcing and contract management- Planning and management of all customer projects- On-time service delivery within the specified cost and scope parameters- Investigation of cyber fraud cases originatinig from Russia, the Baltics, and the countries of former Soviet Union- Customer support and customer training- Creating company's publications, articles, training materials, educational booklets - Day-to-day support of all business processes in the organization, budgeting, planning, and financial operations - Web site design, maintenance, SEO, and troubleshooting Show less

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  Ericsson Inc.

  Aug 2012 - Aug 2015

  Shared Services Organization Senior Support Agent

  Customer service agent and system super user. Providing 1st line support for global sourcing, invoice to payment, and operational procurement processes for Ericsson employees and suppliers - Fast-paced, large volume data analysis of company's invoices and purchase orgers using SAP P12, SAP P36 modules- Porividing support for Ericsson vendors and purchasers with tracking and payment of outstanding invoices- Providing support and training for Ericsson users of IBX procurement intelligence tool- Expert user of ServiceNow ticketing tool- Development and maintenance of AP Knowledge Centered Support (KCS) database, with special role of Knowledge Domain Expert, trainer, and coach- Development, testing, and implementation of new agent training and coaching program- Collection and analysis of team performance statistics- Analysis of trends and opportunities for service improvement- Working with other global teams to assure seamless, effective support on complex AP and procurement issues Show less

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  Elemental Cyber Security, Inc.

  Oct 2016 - Oct 2019

  Product Management - Working with software developers to tailor product features to customer requirements - Managing release notes, product documentationOrganizational Quality Assurance program management: - Setup and management of various populations of both physical and virtual machines and servers (Windows 2003, 2008, 2012) - Extensive use of VSphere and ESXi- Ownership of the organizational Quality Assurance program - Defining proper testing procedures - Functionality and performance testing - Documenting known bugs and fixes - Set up, pre-testing, and maintenance of the product demoOwnership of the organizational internal/external training program: - Development and maintenance of the internal/external support documentation - Development and maintenance of the training program materials - Development and management of online product documentation, knowledge database, built-in help toolsWorking with Elemental Policy Library - Maintenance of the built-in Elemental Policy Library - Review of SOX, PCI, HIPAA, NIST 800-171 requirements to create policy templates using ESP tools - Customization of cyber security policy templates according to customer requirementsNetwork setup and management: - Configuration, management, and troubleshooting of FTP services, Active Directory, Group Policy Management system on Server 2008r2, 2012r2, 2016 - IPv4 connectivity configuration, testing, troubleshooting. Setup of DNS & DHCP services Show less

  • VP of Product Management

    Sept 2018 - Oct 2019

  • IT Security & Compliance Specialist + QA Program Lead

    Oct 2016 - Oct 2019
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  North Texas ISSA

  Apr 2017 - Nov 2022

  Social Media Director - Board of Directors

  Promoting ISSA events on social media and growing ISSA online influence

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  Proxima Development, LLC

  Sept 2017 - now

  VP of Operations

  In charge of marketing, sales, business development, logistics

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  Collin College

  Nov 2018 - now

  Chair of Cyber Security Business and Industry Advisory Committee
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  Keller Williams Realty, Inc.

  Oct 2019 - now

  Licensed Realtor

  Working with real estate investors to find, acquire, and cash flow properties in the DFW area. I provide an innovative, data-driven approach to building and executing an investment strategy for Texas investors.

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  72SOLD

  Aug 2022 - now

  72Sold Program Director

  Providing an innovative service helping real estate investors to sell their properties within 3-8 days at maximum market price - regardless of timing or property condition.