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Navin Dhawan

Navin Dhawan

Regional Sales Manager

Followers of Navin Dhawan1000 followers
location of Navin DhawanBengaluru, Karnataka, India

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  • Timeline

  • Skills

    Business development
    Customer retention
    Direct sales
    Management
    Crm
    Strategy
    E commerce
    Team management
    Operations management
    Sales
    Sales management
    Bancassurance
    Telemarketing
    Call centers
    Customer service
    Call center
    Key account management
    Product development
    Retail
    Business analysis
    Six sigma
    Team building
    Six sigma black belt
    Operations
    New channel development
    Partner management
    Business
    Relationship management
    Customer relationship management

  • About me

    A strong business leader with demonstrated success in leading Global Operations, Customer Management and Business Development for large MNC's and Indian corporations. I have extensive experience in Internet, Financial Services and Hospitality industries. My expertise include leading global operations and developing B2B and B2C distribution channels in the Financial Services sector through Digital / e-Commerce and other Direct Marketing channels. I thrive in managing new initiatives and have a passion for ‘change’, with a hands-on and data driven approach. Specialties: Business Development, Channel Development, Operations, Service Delivery, Operations, Bancassurance, Digital, Internet, eCommerce, Telesales, Telemarketing, Outsourcing, Customer Management, Customer Service, Customer Retention, Affinity Marketing, Distribution Channel Development, Sales, Marketing, Relationship Management.

  • Education

    • Institute of Hotel Management, Ahmedabad

      -
      3 Year Diploma in Hotel Management

    • Delhi Public School - Mathura Road, New Delhi

      -
      AISSCE

    • Osmania University

      -
      B.Com

  • Experience

    • Oberoi Hotels & Resorts

      Apr 1992 - Nov 2000
      Regional Sales Manager

      Responsible for Sales & Marketing at Oberoi Hotel across various geographies.

    • Royal Sundaram General Insurance Co. Limited

      Nov 2000 - Oct 2012
      National Head - Bancassurance & Affinity Partnerships and Direct Channels

      In my last assignment with Royal Sundaram, I was designated as National Head for Bancassurance, Affinity Partnerships & Direct Channels, responsible for developing and growing the Banks & Affinity partnerships, Telemarketing and Digital channels for the company.During my 12 year stint at Royal Sundaram, I was part of the start-up team and gained phenomenal learning and experience managing diverse portfolios including Business and New Channel Development, Operations and Customer Management: - National Head – Banks & Affinity Partnerships and Direct Channels (2012 - 2012)- National Head – Direct Channels (Telemarketing & Digital) and Marketing (2007 - 2011)- General Manager – Customer Service & Marketing (2006 - 2007)- Deputy General Manager – Retail Operations (2003 - 2006)- Customer Development & Retention Manager (2002 - 2003)- Corporate Relationship Manager - Bancassurance (2000 - 2002) Show less

    • Genpact

      Oct 2012 - Dec 2014
      Vice President Operations

      I was responsible for providing leadership and expertise to manage multiple processes and operations for global and Indian clients operating in Financial Services, Hospitality and Hi-tech domains, in the areas Sales, Customer Service, Back end Operations and Collections. I had P&L accountability and was responsible for profitably growing the business, driving improvements around process and productivity, the outcome of which have commercial implications.Managed span of control of ~ 600 FTE. Show less

    • Royal Sundaram General Insurance Co. Limited

      Dec 2014 - Jan 2016
      Vice President - Direct and Digital Channels, Customer Service and Retention

      This was my second engagement with Royal Sundaram. I led the Direct and Digital channels, Customer Services and Renewal Retention for the Company. I also led the e-Commerce and Telemarketing COE’s for the company, along with P&L responsibility. I was leading transformational change in the way we deliver service to our end customers, thereby enhancing loyalty and retention. Responsibilities included Business Development and Operations for the following functions:- Telesales Channel for Bancassurance & Affinity Partners- Digital / Ecommerce and Direct Channels- Customer Service and Grievance Management- Customer Retention and LoyaltyLed a team of ~ 600 professionals, directly and indirectly. Show less

    • Amazon

      Feb 2016 - now

      • Amazon WW Pricing & Competitor Monitoring

        Apr 2019 - now

      • Amazon WW Customer Trust and Partner Support

        Feb 2016 - Apr 2019

  • Licenses & Certifications

    • Certificate in Direct Marketing

      The Institute of Direct and Digital Marketing (IDM)
      Jan 2001

    • Licentiate in General Insurance

      Insurance Institute of India
      Jan 2001

    • Competitive Marketing Strategy

      Indian Institute of Management Bangalore
      Jan 2007

    • Six Sigma Black Belt Training

      Breakthrough Management Group India Private Limited
      Jan 2006