
Samuel Kelemu
Floor Supervisor

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About me
UCF graduate, Hospitality and business management. Leadership roll experience in sales, HR , marketing. Trilingual fluency English, Amharic and Spanish
Education

Valencia College
2012 - 2014Associate of Arts (A.A.) Hospitality Administration/Management
University of Central Florida
2014 - 2016Bachelor's degree Hospitality Administration/ManagementActivities and Societies: Deans List Spring 2016 Eta Sigma Delta International Hospitality Management Honor Society
Experience

Gap Inc.
Jan 1997 - Jan 1999Floor Supervisor
Home Depot
Jan 1999 - Jan 2000Tool Rental Agent
AAA Parking
Mar 2001 - Feb 2005Valet
Best Buy
Jan 2005 - Jan 2006Sales Agent
Walt Disney World
Jan 2006 - Jan 2007Forklift operator
Rockstar Transport
Jan 2007 - Jan 2009CEO
Central Florida Soccer League
Aug 2008 - Aug 2012Team Managermanaged St. George Football Club, while playing for the team, supervised up to 22 players , coordinated and organized the soccer under the Central Florida Soccer League. Recruiting players, follow up with team, informed the team of all up coming games, get sponsorship for team support made sure uniforms and player ID'S are made under the leagues rules and regulations.

Towne Park
Jan 2009 - May 2017Guest Services Manager
Wyndham Worldwide
Jan 2014 - Jun 2017Assistant Banquet Manager
Universal Orlando Resort
Jan 2014 - Jun 2017Banquet catering
Grapevine Marketing, LLC
May 2017 - Jun 2019Director Of Online Marketing● Reporting & analyzing the ongoing marketing activities, including campaigns● Managing relationships with affiliates and strategic partners ● Building-up strategic partnerships for co-operations online● Regularly update online marketing plans with all the marketing initiatives and events. Report changes to Senior Executives on a weekly basis.● Cross-utilize data from Analytics platforms and CRM platforms to monitor marketing performance and find additional marketing opportunities● Adjust and optimize layouts and HTML/CSS code to improve marketing communication channels● Establish social media accounts, create/ post content, manage contests, and fan engagement● Develops and manages marketing budget. Make sure marketing spends are on budget and accurately reported● Select, develop, and manage all marketing managers and indirectly oversee all staff within each marketing area● Develop and implement E-Mail marketing campaigns.● Direct marketing team on mapping out marketing schemes.● Maintain Google Ad Words.● Optimize E-Commerce website Search Engine Optimization.● Utilized Google Analytics for optimization of sales. Show less

Panera Bread
Jun 2017 - Jun 2019Assistant Manager● Guest Advocate- Form a connection with each guest through authenticity and serve to identify their needs and address complaints in a positive manner. ● Scheduling Manager- Rebuild and maintain an effective schedule on a weekly basis for 30+ associates while balancing request offs and spikes/dips in sales to ensure optimum guest experience.● Hiring/Training Manager-Interviewing potential employees, considering their experience, attitude, demeanor, and professional goals to select the best possible candidate.● Employee Retention- Maintain authentic, personal relationships with associates to cultivate an environment of fun, learning, and effectiveness. Develop outstanding employees for Associate Trainer positions while also addressing the development of below average employees to encourage them to reach their own potential.● Facilities Manager- Maintain a clean and safe Café using daily/weekly cleaning and maintenance checklist.● Teacher- Introduce new /seasonal products to associates during bi-annual “Bread Bashes” through sampling and demonstration. Get associates excited to share/introduce new products to our guests.● Catering Management- Supervise catering team to ensure specific delivery times are adhere to, while also building catering sales by marketing catering products to guest that place large in house to go or pick up orders.● Motivator- Effectively motivate my associates by setting fast, efficient work ethic and encourage a positive, safe environment by keeping a good attitude, especially during a high-volume lunch/dinner hour. Show less

Target
Jun 2019 - Jul 2021Property ManagerA dedicated expert who supports a profitable business, ensuring that assets are fixed and functional and services are completed timely and dependable while minimizing vendor cost. Property Management (PM) supports new sales-driving initiatives and mitigates excess spend to ensure that store teams can focus on serving guests without distraction. PM supports remodel efforts, executes new project sets and enables efficient front of store and backroom operations to delight digital guests.

Lite Bite Bistro
Jun 2022 - nowBusiness OwnerBusiness owner CEO of Lite Bite Bistro and cafe in Addis Ababa Ethiopia. Great Food Great vibes
Licenses & Certifications

Serve safe
Languages
- enEnglish
- ahAhmaric
- spSpanish
- enEnglish
- spSpanish
- amAmharic
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