Greg Ross

Experience

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  United States Marine Corps

  Jun 1975 - Jul 1995

  Human Resource Manager, Sceurity Chief, Chief Instructor Facility Manager

  for Marine Corps Infantry Battalion and Regiment. Security Chief at various US Naval facilities and abroad. Managed US Marine security forces at embassies and consulates in Pakistan and Barbados for the US Department of State. Manager and senior site instructor for 2d Marine Division Tactical Warfare Simulation System.

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  Madison River Communications

  Sept 2000 - May 2007

  Sr. Oracle DBA

  Oracle database administrator for local telephone Communications Company.*Responsible for creation/maintenance/daily operations of 64 production/development/sandbox databases, ranging from 28Gb to 1Tb in size.*Responsible for updates and upgrades of all databases and database applications. Application of database patches.

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  Hafele America Co

  May 2007 - Aug 2016

  Staff management planning, assigning, and directing work*Responsible for Performance reviews, coaching and mentoring as well as discipline and problem resolution. Approved merited salary increases and bonuses.*Provided technical leadership of IT projects from conception through deployment*Established project budgets, resource plans, milestones, metrics tracking and completion measures.*Provided IT infrastructure support, including local area network, wide area network and voice-over IP*Ensured adherence to IT standards, procedures, and policies*Implemented procedures for IT vendor management, negotiation of service, support, lease, and consulting contracts.*Prepared capital and operational budgets and submission of the same, monitored and tracked department expenses Show less Day to day operations of the business ‘Voice Over IP’ phone system for locations in North Carolina, California, Pennsylvania, and Canada.*Provided administrator services to business call contact center (100) users utilizing Cisco Agent Desktop 10.5 at three of the four business sites. *Integration of call center application with MS Exchange and Fax Application Server.*Administration of Cisco Telepresence, Unity, and Attendant Console.*Successfully completed a major upgrade and migration of the entire unified communications system from version 8.5 to 10.5. Show less Administrator for IT Infrastructure: Windows Server 2008/2012, MS Exchange 2010, MS, SQL Server, McAfee Anti-Virus Endpoint, VMWare 5.5/6.0, PCI Compliance. *Administrator for systems including: Cisco Network (LAN/WAN), Oracle ERP Application/Database 10.5/11/12C.*Knowledgeable with the following operating systems and utilities: Windows Server 208/2012, Windows XP/7/10, Unix, Linux, Cisco, Telnet, Secure Shell, Remote Desktop, VNC, TeamViewer, Manage Engine Service Desk, HOSS Service Desk, LANDesk, Cisco IronPort, Mobile Iron MDM, OPManage Network Monitor, Solar Winds, Servers Alive, Qualys PCI Compliance. Show less Performed application and database administration including users, profiles, printers, concurrent managers, and other application administrative tasks. *Ensured system security at all levels, performance of hardware, operating system, database, and applications as necessary.*Provided backup and recovery methods to meet service level agreements, diagnosed/troubleshoot hardware, software, database, and applications to prevent system outages and performance issues.*Cloned applications and databases to support business needs. *Worked with the development team to improve application and database performance.*Installed and patched ERP and supporting applications.*Ensured application integrity by executing patch and customized migrations from development to production.*Monitor and planned for system growth. Stayed abreast of technology changes and advancements for Oracle Databases and ERP Applications. *Successfully completed two major upgrades on the database and application platform to keep the system current Show less

  • IT Operations Manager

    Apr 2014 - Aug 2016

  • IT Service Desk Manager

    Apr 2014 - Aug 2016

  • Lead technician

    Apr 2013 - Aug 2016

  • Cisco Unified Communications Manager

    Jun 2012 - Aug 2016

  • System Engineering Lead

    Apr 2014 - May 2015

  • Oracle ERP System Administrator

    May 2007 - Apr 2014
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  North Carolina Central University

  May 2017 - Aug 2022

  Technology Support Analyst
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  Self Employed

  Aug 2022 - Dec 2022

  Information Technology Specialist
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  Winston-Salem State University

  Dec 2022 - now

  Ram Card IT Manager