Bilal Iqbal

Experience

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  Meezan Bank Ltd

  Sept 2008 - Apr 2010

  Cheif Teller \ I.T Co-ordinator

  Job ResponsibilitiesDealing with customers, Dealing with Cash House, Dealing with branches and SBP, Branch ATM reporting to Cash House and SBP, Daily ATM balancing, ATM replenishment, Foreign Currency and Local Currency dealing with customers, Cash House, SBP and other banks, sorting Cash, Reporting to Cash House of Fresh Notes, Utility collection, Cash posting, Online Cash Posting and Online All Records and files in a systematic way. Having good command on T24 banking softwareResponsible for all I.T related activities at Branch and Co-ordination with I.T.Responsible to Co-Ordinate with RITC for resolution of I.TIssues during or after office hours. Responsible for for performing day end operation which includes End of Day (EOD) and Start of Day(SOD) and Backup management.Responsible for Transfer posting and Online Transfer posting, inward and outward Clearing, Local Remittance, Foreign Remittance, OBC(Outward Bill of Collection), Maintain Payorders or Demand Draft & Maintaning All Records and files in a systematic way. Having Good Command on T24 banking software. Show less

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  OMI Hospital Pvt.Ltd

  Jul 2010 - Apr 2011

  Front Desk Executive

  • Dealing with Customers at Front Desk• Responsible for Making admission and Discharges of Corporate and Private Patient.• Making bills and invoices• Cash handling• Having Good command on Front Office OMI hospital Software

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  Warid Telecom

  May 2011 - Nov 2014

  Customer Service Executive

  • Answer phones and respond to customer requests. • Sell product and place customer orders in computer system. • Provide customers with product and service information. • Up sell products and services. • Transfer customer calls to appropriate staff. • Identify, research, and resolve customer issues using the computer system. • Follow-up on customer inquires not immediately resolved. • Research billing issues. • Recommend process improvements. • Other duties as assigned. • Receive inbound calls from All Customers.• Answer customer’s questions, as well as question customers to obtain full understanding of what information is being requested.• Communicate clearly and effectively with participants.• Promote teamwork and Organization success• Recognizing and managing assertive customer calls. Show less

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  K-Electric

  Dec 2014 - Mar 2023

  Senior Executive

  Senior Executive From December 2014.Job Responsibilities: • To ensure proper greeting & closing to deal efficiently for any consumer upon counter / kiosk• To show topmost courtesy upon consumer dealing and try to give instant solution• To ensure that all same day resolution (SDR) tickets are resolved same day• Meeting the service KPIs defined for Consumer Services.• To follow-up the complaints those are pending and irritating the consumers with concerned department for resolution.• To collect consumer contact numbers and update the corrected details of consumer for future contact.• To deal pleasingly maximum number of consumer in shortest duration to avoid long consumer waiting• To adhere company / CC administrative policies• To ensure my participation as team player in good performance of customer care center• To identify the administrative and business issues, discussed with Manager/DGM• Provide training those came for rotation• To share the ideas for improvement for business and consumer satisfaction Show less

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  Galaxydezigners

  Jun 2023 - now

  Organization Manager

  We provide wide range of Designing services.Logo DesigningDigitizingVector ArtWeb DesigningEcommerceIT services