Alan Sinclair

Experience

• 

  Homebase

  Aug 2008 - Aug 2010

  Responsible to the Sales Manager, my role entailed handling Homebase’s cash transactions on a daily basis, this included the counting of the cash pickups, the counting of vouchers and cheques. My role also included the transfer of data into Homebase’s computer system. I was responsible for ensuring the tills were kept topped up with the correct float and ordering change for the safe when totals were low. I also had to investigate fully any “overs” and shorts of cash, sometimes requiring a full search through the stores electronic journal. I also had to contribute to the cash office standards, which consisted of keeping the desk area tidy and doing routine filing.On a weekly basis I was responsible for banking the cash and cheque pickups (circa £10,000 – £18,000) and ensuring it was properly counted and sealed for transfer, this required updating the computer system and forwarding the week. Show less Responsible to the Service Manager, my role was to stack the shelves with stock from either the deliveries or from stored stock. My main objective in this job was to ensure all delivered stock was worked through by the end of the week and that any stock that will not go out was to be returned to the warehouse and stored appropriately. My other duties included ensuring the shop floor was kept clean and safe for customers and to maintain shop standards i.e. pulling stock forward on the shelves, dusting shelves, ensuring all stock was properly labelled and assisting customers with their queries and transactions. Show less

  • Cash Office Clerk

    Sept 2009 - Aug 2010

  • Replenishment Assistant

    Aug 2008 - Aug 2010
• 

  CSC

  Aug 2010 - Aug 2015

  Computer Technician

  My Role as a Field Technician within CSC was to work as a team or independently to provide IT support to the DSRL/CNC clients at the Dounreay Site in Caithness. My duties included:• Support for customer approved applications and hardware components on Windows 7 and XP operating environments.• Provide support for fellow staff outwith the LBS team when it is required, on the occasion that my expertise and knowledge is required, assist with high priority (P2) calls raised by the client.• Working through the support tickets raised by the clients independently or as a team to attain closure within established deadlines.• Provide fault support for the clients security systems such as Avecto, Lumension & NAC.• Provide support to project managers on the completion of their projects for the client.• Provide support to trainee and contracted staff to ensure efficient call closures.• Ensuring that daily, weekly and monthly backups are reported to the storage team first thing in the morning and that the tape rotation has been completed before the end of day for the nights backups.• Reporting back to the relevant teams on feedback issues or ticket failures as well as passing along positive feedback to relevant staff working within the team.• Provide out of hours support through the on call system of which I had organised the rota for the Dounreay Site.• Assist in the training and knowledge transfer for Trainee staff. Previous duties have also included providing site orientation and training for CSC new starts working on the DSRL site assisting LBS or projects.• Allocating the workflow of tickets for the entire LBS team. Show less

• 

  NORTH OF SCOTLAND COMPUTERS LTD

  Jan 2016 - Sept 2021

  Following my purchase of 49% of the company, I was subsequently appointed a Director of the company, along with the responsibilities of being the Managing Director for North of Scotland Computers Ltd I also provided the services of a computer technician (see the prior employment entry for role details).My Duties as Managing Director include:Maintaining, modifying and implementing company policy.Developing strategic plans for business growthControlling FinanceBuilding and maintaining an effective workforceAssuming accountability for all company operationsEnsure company policies and legal guidelines are communicated from the top down in the company and that they are followed at all timesCommunicate and maintain trust relationships business partners and authoritiesDelegate responsibilities and supervise the work of employees providing guidance and motivation to drive maximum performanceAct as the public speaker and public relations representative of the company in ways that strengthen its profile Analyse problematic situations and occurrences and provide solutions to ensure company survival and growth Show less As a Computer Technician for North of Scotland Computers I reported directly to the company director and was required to work, both as part of a team and independently, to provide IT support to the general public and to assist with the retail aspect of the business.My Duties Included:Providing retail support by processing transactions for customers, maintaining the stock database, ordering in replacement stock, closing and banking the cash regularly.Provide IT Support advice to customers.Repair and maintain IT systems, both hardware and software for all operating systems.Repair mobile phone devices of various manufacturers.Provide support for computer systems both remotely and via home or site visits.Analyse faults, diagnose faulty parts and then price up replacement parts and action the repairs.Manage handover to staff members working alternating days.Manning the store front 3 full days a week.Ensuring stock is displayed correctly and maintain the storefront. Show less

  • Managing Director

    Jul 2016 - Sept 2021

  • Computer Technician

    Jan 2016 - Jul 2016
• 

  Brightridge

  Feb 2022 - May 2022

  Internal Account Manager and House Account Sales Manager
• 

  ESP Global Services

  Aug 2022 - now

  Field Services Engineer