Elisabeth M. Harris

Experience

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  ScreenTek, Inc.

  Jan 2003 - Sept 2012

  Director of Operations

  Specializes exclusively in the sale of laptop & tablet replacement screens and parts.Managing Director of Operations & e-Commerce 2006 - 2012 Operations Manager 2003 - 2006Promoted from Operations Manager to Managing Director of Operations & e-Commerce in 2006. Grew annual e-commerce sales from $1,100,000 to $14,230,000. Managed 85 staff members; direct reports included Marketing Manager, Warehouse Manager, and Inside Sales staff. • Increased total company sales by 3,000% from 2003 – 2011, resulting in growth from $900,000 to $28,000,000.• Grew overall company size from seven to 100 worldwide staff members with less than 3% turn-over and 1.5% absenteeism.• Responsible for P&L and annual operating budgets exceeding $3,000,000 for e-commerce department.• Negotiated and managed exclusive supplier contracts and VMI contracts.• Negotiated and managed International Logistics Partner relationships.• Responsible for Company’s online marketing strategies, including but not limited to, SEO, PPC, social media, and YouTube campaigns.• Managed e-commerce sales and warranty department including 39 staff members serving 14 countries in 10 languages. Resolved 80% of all customer related service issues.• Responsible for all vendor contracts and Service Level Agreements, including FedEx negotiations.• Implemented, documented, and taught new processes in Sales, Administrative, and Warehouse departments.• Facilitated complete build-out of a 30,000-sq. ft. facility, including clean room, IT room, and back-up generator; managed company move.• Responsible for Human Resources and Training and assured all company processes and procedures were OSHA compliant.• Pursued and achieved Government Service Agreement (GSA) schedule. Show less

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  Ecom instruments Inc.

  Nov 2012 - Dec 2017

  Senior Manager of Operations & Finance

  An international technology leader and “one-stop-shop” for mobile devices (tablets, smartphones, PDAs) designed for use in harsh and potentially hazardous environments. Ecom Instruments was purchased by Pepperl & Fuchs in January, 2017. Responsible for adapting a German 10-year old subsidiary’s operations and finance department to U.S. laws, procedures, and common business practices. • Responsible for the liaison between German headquarters and the U.S. subsidiary to streamline finance and operational procedures regarding communication, shipping, ERP system integration, quality control, repair, and production issues.• Managed inside sales and customer service group, purchasing, warehouse, repair, and production. Increased efficiency, quality of work, and customer satisfaction in all areas, except for production, by a minimum of 30%.• Reduced shipping cost by 85% while increasing same-day shipping to customers by 90%.• Reduced overall cost of operations by 50% per month, in addition to shipping cost.• Led corporate-wide project to implement procedures and practices to become U.S. Export Regulations compliant.• Maintained monthly payroll, A/R, A/P, monthly closing, and worked with German accounting department and corporate CPA on annual close and tax reports.• Created and introduced monthly reporting and analysis package to allow for objective measurements and comparison.• Implemented and directed policies, procedures, training programs, and operating strategies and defined job descriptions, the employee handbook, and HR procedures.• Decreased D&B rating from high to low risk.• Assisted in combining two simultaneously run ERP systems: Peachtree and ProAlpha 5.0.• Involved in ProAlpha 5.0 to 5.1 conversion.• Purchased and installed new corporate phone system. Show less

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  Madico, Inc

  Feb 2018 - Feb 2020

  Service Center/ Distribution Center Manager

  One of the world’s leading manufacturers of innovative window film, coating, metallizing and laminate solutions. Madico engineers products for various industries across the globe including automotive, architecture, healthcare and aerospace. Responsible for the daily operations of the service center and coordination of sales efforts with the local and national sales team. • Manage all functions of the Distribution Center to ensure timely accurate product receipt, order fulfillment, and the optimization of resources and processes while operating within budget.• Managed inbound and outbound loading and unloading of trucks while maintaining warehouse organization and inventory accuracy.• Maintained productivity, customer service and safety standards. • Provided superior customer service and maintain professional and courteous relations corporate customers and house accounts to streamline the order process, operational procedures and procurement. Decreased fulfillment times for specialty orders by 75%.• Managed revenue and expenses compared to budget; manage and track key performance indicators (KPIs).• Developed and implement new customer service guidelines and procedures for 7 North American Service Centers, sales staff and headquarters.• Increased same-day shipping to customers by 55%.• Led corporate-wide project to implement procedures and practices to improve customer service excellence.• Reduced overall cost of operations by 20% per month.• Responsible for daily, weekly and monthly reporting and financial reconciliation. Show less

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  Premier Guard, LLC.

  Mar 2020 - now

  Director of Operations and Supply Chain

  One of the world’s leading producers of medical draping solutions, focusing on microscope and equipment covers, patient draping, and surgical accessories, as well as plastics for orthopedic soft-goods and after surgery applications. Responsible for internal and external customer service management, supply chain management & logistics as well as work-flow coordination with various internal departments, including two company owned factories in China while maintaining accurate and timely demand planning for all of Premier Guard’s product families.• Adapted and managed company-wide international operations during a 4000% year-over-year revenue increase (10MIL in 2019 to 400MIL in 2020) due to a shift of product offerings to PPE (face masks and face shields) in early March 2020.• Managed the full life cycle of supply chain, logistics production scheduling and customer service. • Coordinated with and managed production and shipping schedules.• Responsible for management of global cycle counts quarterly, annual physical goods inventory.• Developed strategies and negotiated contract terms and conditions specifically related to material supply, services and logistic.• Reviewed fill rate analyses, allocation reports, and inventory reports with staff weekly. • Calculated raw materials inventory requirements and subsequent raw material demand using BOMs.• Developed and re-defined procedural manuals for all direct reports. Show less