Cheenam Dham

Experience

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  AT&T Mobility

  Jun 2007 - Jun 2011

  Systems Lead

  Responsible for quality assurance program for AT&T U-verse - a triple play communication services including broadband Internet, IP telephone and IP-TV, adhering to CMMI and ISO9001 guidelines.Developed assurance plans in accordance with contract requirements & identified gaps related to quality and delivery with quantitative measurements for improvements tied directly to implementations and on-going support (KPI’s and SLA’s).Worked with process owners to support ITSM process, workflows, and SOP compliance across the organization to identify opportunities for efficiency and cost reductions. Show less

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  Alberta Health Services

  Apr 2012 - Apr 2013

  Project Manager

  Leveraged PMO methodology to deliver portfolio of capital management projects with IT spend of over $5M+ and collaborated with key project and community stakeholders (clinical & non-clinical) to ensure that decisions and program directions support the business goals and are aligned with key AHS strategic priorities and transformational improvement projects.Performed automation of business processes to streamline project intake and assignment mechanism to optimize performance and improve overall operational efficiency.Defined strategies and managed development and implementation of the demand management process by collating requirements and partnering with diverse cross-functional teams.Collaborated with enterprise risk management team on policies and processes to ensure compliance with Freedom of Information and Protection of Privacy Act (FOIP) and Health Information Act (HIA) and improve risk intelligence and decision-making while meeting project objectives. Show less

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  Microsoft

  May 2013 - Dec 2022

  Program manager for Compliance Program for Microsoft Cloud (CPMC) - responsible for features development that help regulated industries customers in their compliance journey and increase their confidence in shared responsibility model and drive adoption of Microsoft's cloud services.Support CPMC customers with their due diligence/risk assessments, perform control mapping between customer’s control set and cloud services compliance offerings, covering a wide range of industry frameworks and regulations such as SOC, ISO, FedRAMP, GDPR, NIST, HIPPA/HITECH. Show less Drove risk management and compliance objectives as a key partner and trusted advisor, ensuring future state processes and programs have data protection and security built by design and driving adoption of key policies and standards across worldwide commercial business unit.Performed privacy reviews, data protection impact assessments, risk assessments, and data subject rights processing across business unit to identify emerging areas of data protection risk and plan for mitigation strategies while maintaining the compliance monitoring scorecard at acceptable risk levels.Operationalized third-party supplier risk management program (staff augmentation, outsourced, contact centers, strategic partnerships, and consulting services) that integrates security, privacy, compliance, and operational requirements to drive data protection risk reduction by protecting operational integrity and compliance across business unit.Collaborated with supplier executives, privacy, and legal teams for data protection terms negotiations and developed mitigation strategies and operational measures to validate compliance. Show less Program manager within Microsoft Consulting Services unit, responsible for a portfolio of projects and deploying Microsoft's cloud solutions to customers across enterprise, public sector, and education domains, illustrating both leadership management and client relationship skills.In depth experience in program delivery, including financials, schedule, and risk & issue management to deliver value to customers by ensuring high quality delivery and program adoption.Led delivery management hygiene & process compliance with policies and data protection standards to ensure availability of quality data for business decision makers.Worked as a competent liaison between customer’s executive committee and Microsoft’s leadership team to remove roadblocks and drive value as aligned to business needs and strategy.Adept at leading and working with virtual teams including vendors (local and offshore), accommodating different time zones, working hours, and culture. Work at building trust and respect with people within and outside immediate team. Show less

  • Sr. Program Manager

    Dec 2021 - Dec 2022

  • Sr. Privacy & Compliance Risk Manager

    Jan 2018 - Dec 2021

  • Program Manager

    May 2013 - Jan 2018
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  Coursera

  Mar 2023 - now

  Sr. Program Manager