Lee Hershkovitz

Experience

• 

  Retalix

  Nov 2004 - Dec 2005

  Tech Support

  • Technical support at Retalix support center after graduation.

• 

  Ransys Feedback Technologies

  Jan 2006 - Dec 2009

  • Managing a team of project managers, emphasis on project management methodology, knowledge management, workload and training of employees.• Improve work methods and procedures.• Managing Customer complaints; escalations of problems, matrix management of development team and integration team.• Writing operating procedures, implementation of Microsoft Dynamics CRM. - Implementing Annual Reviews software in the top companies of the industry- Managing Annual reviews projects as an outsource resource - Implementing the software in Sout Africa - Training an d certification for Partners in Sout Africe

  • Customer Service Director

    Jan 2008 - Dec 2009

  • Project Manager

    Jan 2006 - Dec 2007
• 

  Benny Hershkovitz Carpentry Shop

  Dec 2009 - Jun 2013

  Projects Mnagment

  • Managing all post sell processes ;creating clear and precise process working with suppliers.• Working with many interfaces, including contact with overseas support centers, customer service centers and major international companies.• Process Analysis to extraordinary events.• Designing software programs that work with CNC machine.• Improving projects efficiencies, profit testing and pricing, dealing with customers and with suppliers.

• 

  Taboola

  Jul 2013 - now

  • Head of PS Center of Excellence and ROC

    Feb 2024 - now

  • Director, PS Center of Operational Excellence

    Mar 2021 - now

  • Director of Professional Services Operations

    Aug 2019 - Feb 2021

  • Professional Servicess Program Director

    Dec 2016 - Jul 2019

  • Director of Global Customer Support at Taboola

    Feb 2015 - Nov 2016

  • Implementation Team Leader

    Jul 2013 - Jan 2015