GEDION MOHAMMED ABE

Experience

• 

  Ethiopian Airlines

  Jul 2013 - Nov 2024

  •Oversaw the development and continuous improvement of cabin service training programs, ensuring all crew members were equipped with the latest industry standards and customer service practices.•Implemented and monitored key performance indicators (KPIs) to track cabin crew performance, customer satisfaction, and operational efficiency, providing data-driven insights for senior management.•Led the cabin product development team to design and introduce innovative in-flight offerings, such as new meal options, entertainment services, and amenities.•Directed the recruitment and selection process for cabin crew, ensuring the hiring of individuals who align with the company's culture and service excellence standards.•Developed and maintained a system for collecting and analyzing customer feedback, implementing corrective actions where necessary to improve service quality.•Ensured compliance with international aviation regulations, safety protocols, and health standards in all aspects of cabin operations.•Fostered cross-functional collaboration with ground operations, inflight catering, and maintenance teams to ensure smooth and efficient flight operations.•Championed the integration of new technology, such as digital service tools like crew app, to streamline cabin operations and improve overall efficiency.•Led the crisis management response for in-flight emergencies or customer issues, ensuring quick and effective resolutions while maintaining a high level of service.•Conducted regular risk assessments and safety audits to identify potential hazards and implement mitigating measures for cabin crew and passengers. Show less •Forecasted crew requirements to support operational demands and future expansion. •Ensured optimal roster management for flight and cabin crew. •Designed and implemented efficient crew scheduling systems to optimize resource utilization and minimize operational disruptions.•Collaborated with multiple departments to align crew planning with flight schedules, maintenance needs, and training programs.•Monitored adherence to aviation regulations, duty hour limitations, and safety standards in crew rostering. •Led the analysis of historical data and industry trends to anticipate staffing needs and address potential shortfalls proactively. •Managed contingency plans to ensure seamless operations during irregular operations or disruptions. •Conducted periodic reviews of scheduling practices to identify opportunities for improvement and enhance crew satisfaction. •Communicated regularly with crew members to address scheduling concerns, fostering transparency and trust within the workforce. Show less •Conducted regular performance assessments of cabin crew, addressing service and compliance standards. •Identified trends in performance issues and implemented corrective action plans. •Coordinated with HR and training departments to identify knowledge gaps and implemented continuous development programs.•Monitored and evaluated cabin crew adherence to safety protocols and customer service standards during flights. •Conducted onboard audits and inspections to ensure compliance with company policies, regulatory requirements, and safety standards.•Collaborated with other departments (e.g., Operations, Marketing) to enhance the overall passenger experience. •Managed performance appraisal processes, including providing constructive feedback and setting development goals for individual cabin crew members.•Oversaw the implementation of in-flight service enhancements and innovations to align with company objectives and passenger satisfaction.•Coordinated crisis management and conflict resolution strategies in-flight, ensuring a smooth resolution of customer complaints and issues.•Ensured effective communication between the cabin crew and ground operations to address operational challenges during flights.•Led and facilitated team-building activities, fostering a positive and collaborative team environment among cabin crew. Show less •Led internal recruitment processes to identify and promote high-potential employees.•Collaborated with department heads to assess staffing needs and align internal talent with organizational requirements.•Developed and implemented strategies to attract and retain top internal talent.•Designed and delivered coaching and mentoring programs to support employee development and career progression.•Provided guidance to managers and employees on career paths, skill enhancement, and professional growth.•Fostered a culture of continuous learning and development across the organization.•Managed the promotion process, ensuring transparency, fairness, and alignment with company objectives.•Developed career development frameworks and tools to help employees achieve their professional goals.•Oversaw the performance management process, including goal setting, performance reviews, and feedback mechanisms.•Analyzed performance data to identify trends, address gaps, and implement improvement initiatives.•Provided training and support to managers on effective performance management practices.•Led and mentored a team of HR professionals to achieve departmental goals.•Collaborated with cross-functional teams to align HR development initiatives with business objectives. Show less •Managed end-to-end recruitment processes, including job postings, screening, interviewing, and onboarding new hires to ensure seamless integration.•Resolved employee concerns and conflicts, fostering a positive workplace culture through engagement initiatives and team-building activities.•Supported performance management processes, including goal setting, evaluations, and feedback, while coordinating training programs to enhance employee skills.•Ensured compliance with labor laws and company policies, maintained accurate HR records, and prepared data-driven reports for decision-making.•Administered payroll and benefits programs, conducted exit interviews, and analyzed turnover trends to develop retention strategies. Show less

  • Director of Inflight Services

    Jan 2024 - Nov 2024

  • Manager Crew Planning & Scheduling

    Dec 2021 - Dec 2023

  • Manager Inflight Performance

    Apr 2017 - Nov 2021

  • Team Leader HR Development

    Oct 2015 - Mar 2017

  • Human Resources Generalist

    Jul 2013 - Sept 2015