Ximena Quesada

Experience

• 

  Amazon

  Oct 2020 - Jan 2021

  Amazon Customer Service Associate

  Provided exceptional customer service to Amazon customers via phone, chat, andemail.Assisted customers with inquiries, product support, and issue resolution.Managed customer accounts, orders, and returns efficiently and accurately.Handled a high volume of incoming calls and messages in a fast-paced environment.Demonstrated strong communication skills and a customer-centric approach in allinteractions.

• 

  Medtronic

  Jul 2023 - now

  Played a key role in setting up a microbiology laboratory, engaging in its growth anddevelopment.Conducted validation of laboratory equipment, specializing in Installation Qualification(IQ) processes.Conducted validation of Excel spreadsheets and developed protocols for controllinglaboratory processes.Formulated laboratory quality procedures and documentation. Skilled in managing changeorders using systems like Agile.Extensive experience with various laboratory tests, including water monitoring, cleanroom particulate monitoring, and endotoxins LAL testing. Show less

  • Associate Quality Systems Specialist

    May 2024 - now

  • Quality Engineeer Intern

    Dec 2023 - May 2024

  • Microbiology Intern

    Jul 2023 - Dec 2023