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Vinkesh Guleria

Vinkesh Guleria

Enterprise Support Engineer

Followers of Vinkesh Guleria415 followers
location of Vinkesh GuleriaGreater Windsor Metropolitan Area

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  • Timeline

  • About me

    Technical Support Engineer

  • Education

    • University of Windsor

      2019 - 2020
      Masters in Engineerng Electrical and Computer Engineering

    • Guru Nanak Dev University

      2014 - 2018
      Bachelor of Technology (B.Tech.) Electronics and Communications Engineering

  • Experience

    • Evertz Microsystems Ltd.

      Sept 2020 - Mar 2021
      Enterprise Support Engineer

      • Configured and troubleshoot enterprise level networks comprised of Windows 2012/2016 and Linux severs.• Collaborated with the IT support team to resolve technical issues, ensuring solutions are viable and consistent.• Maintained system and network availability and proactive monitoring of servers.• Interacted with users and customers to provide technical support and troubleshoot problems

    • Rogers Communication Canada Inc.

      Sept 2021 - Jan 2022
      Business Support Technician

      Support customers with their cable internet (dynamic and static IP) connectivity issues.Provide support on phone services including all features and multiline hunt group configuration.Provide technical support for resolution including, equipment functionality, configuration and repair, account provisioning, application support, software downloads, and network connectivity over the phone and via email when needed.Educate end-users via user guides, technical manuals, and inside the Knowledge Management System. Show less

    • Ansys

      Jan 2022 - now
      Technical Support Engineer II

  • Licenses & Certifications