Anna Barnes

Experience

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  RadioShack

  May 2000 - Jan 2005

  - First level of contact for all corporate store technical issues- Supported installation, configuration, and issue tracking for point-of-sale (POS) system- Supported LAN and WAN connections to corporate headquarters- Administered passwords for employee benefits portal- Worked with support team on nationwide rollout of broadband enabled kiosks- Developed support guide to promote first call resolution of issues- Received recognition for thorough documentation in issue tracking system Show less

  • IT Coordinator

    Oct 2004 - Jan 2005

  • Store Support Specialist (Help Desk)

    May 2000 - Oct 2004
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  Telligent Solutions, Inc.

  Jan 2005 - Aug 2008

  Senior IT Consultant

  Senior IT Consultant (Helpdesk, Implementation, Development) - Consulted with diverse set of business clients to determine technology needs; - Assessed and implement small-to-medium sized business networks; - Planned and deployed open-source VoIP solutions for budget constrained businesses; - Assisted end-users with technical issues; - Developed scripts to automate complex, tedious, or time intensive tasks; - Researched current and emerging technologies and made new product and service recommendations to business owner Show less

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  Verizon Wireless

  Aug 2008 - Jan 2009

  Contractor - Network Repair Bureau

  - Investigated wireless signal and dropped call issues.- Determined if problem is a known issue or escalated as appropriate in issue tracking system (Remedy).- Assisted the focus team with various projects.- Developed automation scripts to streamline repetitive processes.

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  NCR Corporation

  Jan 2009 - Mar 2018

  Responsibilities:- Maintain and enhance all tiers of a high-volume, loyalty system for restaurants using Java, C#, SQL Server, Windows Server, and Linux (Ubuntu and CentOS)- Design, develop, document, and test RESTful API's using Jersey (JAX-RS), Swagger, and Postman- Collaborate daily with agile scrum team and stakeholders- Promote continuous integration by maintaining automated builds using TeamCity, Gradle, and JUnit- Mentor junior developers using techniques such as code reviews and pair programmingAchievements:- Designed and built module for loyalty system to support Apple Wallet integration- Spearheaded the drive to move source control from TFS to a git based system (Bitbucket)- Implemented caching on long-running process that reduced the number of calls to the database by 50% and shortened run time Show less Responsibilities:- Wrote and executed test cases based on written design, product knowledge, and customer expectations that resulted in improvements to the product- Authored and proofread documentation for help systems and manuals that accompanied the software- Mentored new QA/Test Engineers on the process to be followed and the requirements asked of themAchievements:- Developed C# API test tool that streamlined both acceptance and regression testingInstrumental in movement towards automated regression testing- Promoted to Software Engineer due to demonstrated skill set Show less Responsibilities:- Provided real-time support to everyday users of Aloha Point-of-Sale system- Researched issues on various computer systems and databases to resolve complaints and answer inquiries- Troubleshot hardware issues and worked with service providers to facilitate repairs- Mentored other analystsAchievements:- Developed documentation for common processes for both support staff and end-users- Developed and maintained scripts and applications that increased the productivity of the department Show less

  • Software Engineer

    Jan 2014 - Mar 2018

  • Quality Analyst

    Nov 2011 - Jan 2014

  • Senior POS Helpdesk Technician

    Jan 2009 - Nov 2011
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  Topgolf

  Mar 2018 - now

  Software Engineer II