Bárbara Silva

Experience

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  Marquês Lounge & Food

  Jan 2019 - Jan 2020

  Waitress
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  The Iron Duke Pub

  Jan 2020 - Jan 2021

  Waitress/Bartender
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  Cognizant

  Sept 2021 - now

  As a process specialist my job is to manage client Ad hoc requests, ensuring the team’s full adherence to the processes.Meeting and exceeding client expectations is the cornerstone of this role. For this reason a constant effort is made to improve internal procedures, by analyzing and interpreting data and translating it into business solutions.There is a big focus on quality, as we do daily internal audits, monitoring team’s performance and performing root cause analysis to solve and prevent possible underlying issues.Ensuring clear communication with the team is key, hence my daily routine includes providing continuous feedback, coaching outliers, and providing adequate training to mitigate possible knowledge gaps.Calculating capacity, setting ETAs and ensuring SLA adherence are also some of the role’s main responsibilities. Show less

  • Process Specialist - Trust & Safety

    Jan 2023 - now

  • Senior Process Executive

    Dec 2022 - now

  • Process Executive

    Sept 2021 - Dec 2022