Thomas Dixon

Experience

• 

  Teleperformance

  Jan 2007 - Jan 2010

  🔹 Advanced LTE Technician resolving technical issues for Sprint smartphones & devices. Providing technical support for a large range of complex issues pertaining to all Sprint devices. Researching, identifying and resolving user issues with the Sprint software interface/network. 🔹 Maintained customer relations and account management consisting of changes to personnel data, billing/adjustments, and credentials. 🔹 Assisting customers with device activation/ setup-up and use for sprint devices and Internet Support. Providing excellent customer service focusing on the experience of the customer while being efficient in resolving the customers issues. 🔹 Employee Trainer/Advisor for incoming sprint advanced technicians and customer service representatives.🔹 Assisting management in creating new and efficient ways of team building, product/system learning to help with call volume management and customer ratings. **Additional skills include information technology/software management. Internal hardware repairs and cleaning for devices including cellphones, computers, laptops, and various other devices. Show less

  • Sprint Advanced Technician

    Jan 2008 - Jan 2010

  • Customer Service Representative

    Jan 2007 - Jan 2008
• 

  Professional Business Services, PBS

  Jan 2010 - now

  Senior Tax Accountant

  🔹 Account Manager responsible for business accounts of all sizes with professional consultation & scheduling. Maintaining day to day client communication with business clients while building strong and ongoing relationships as it relates to new, current, and upcoming projects. B2B & B2C Relationship Building.🔹 Proficient in QuickBooks & Drake Accounting/ Tax Software for reporting and data analysis. Client Write-up and account creation for new and existing clients. 🔹 Prepared Monthly, Quarterly, and Annual Reports for business clients and keeping them abreast of their financials.🔹 Developing and maintaining systems to account for financial data entry & bookkeeping of client records. Producing financial reporting such as Profit & Loss Statements, Balance Sheets, Income Statements, & Cash Flow Statements for business clientele. 🔹 (Drake) Tax preparation for Federal/State returns for new and existing business clients/ individuals. Staying up-to-date on the IRS rules, regulation, and tax requirements for filers. 🔹 Detailed client document retention, storing, maintaining, and archiving of confidential information over the required period of time by law.🔹 Completing and analyzing various tax documents which includes but not limited to : W-4 | L-4 | W-2 | 1099 | 1040 Forms | W-9 | W- 7 | SS-4 | Form 941 | Form 3903-moving expenses | Form 2106-employee business expenses. 🔹 General office duties and enhancing operations and development of social and media relations. Show less

• 

  LSU Health Shreveport

  Sept 2018 - Mar 2023

  🔹 Managing all processes for biweekly/supplemental payrolls. Check/W-2 printing and distribution to all departments. Calculating and entering payroll-related modifications to ensure that the collection, processing and file transfer of the payroll interface is executed properly into the PeopleSoft system. 🔹 Verifying the accuracy of file transfers and interpreting reports. Correcting any errors in preparation of the final approval to process payroll. Verifying, preparing, and disbursing of funds for federal and state taxes, and FICA taxes via electronic funds transfer. Assuring accuracy and timely payments in accordance with IRS and State regulations. 🔹 Conducting audits of time and attendance records for both classified and unclassified employees including all leave forms in order to ensure departments are in compliance. 🔹 Overseeing and signing off on all direct deposits, W-4s, L-4s, general deductions, timesheet corrections, supplemental pay and any cancellations before submission. Fulfilling request for duplicate paychecks/ W-2s. Analyzing and entering employee leave request into the Monitor Absence System. 🔹 Auditing unclassified monthly leave reports for errors and returning them to all departments for verification and corrections. Preparing bi-weekly, monthly, and month-end vendor payments by verifying documentation and requesting disbursements. 🔹 Generating payroll queries and distributing information to upper management, departments and outside agencies. Assisting with employee inquiries in regard to payroll related issues. 🔹 The auditing and maintaining of $10 million (+) in Salary\Supplemental Pay for Executives, Doctors, and faculty. 🔹 Garnishment processing for Child Support, CH. 13 Bankruptcies, Federal/State Tax Levy’s, Student Loans, and Creditor Garnishments. Show less

  • Payroll Specialist

    Oct 2019 - Mar 2023

  • Senior Payroll Coordinator

    Sept 2018 - Oct 2019