Alex Broderick

Experience

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  Lyrath Estate Hotel

  Jun 2014 - Jun 2015

  Waiter

  Waiter in La Perla Restaurant. Fine dining and wine knowledge.Experience in banqueting and events including P.P.I awards for 800 people. afternoon tea and room service were also carried out.Reference Letter Available upon Request.

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  FRHI Hotels & Resorts - Now part of AccorHotels

  Jun 2015 - Jun 2016

  Savoy Placement Participant

  6 Months training in the Laundry Department. Where I gained extensive knowledge of stock management, chemical safety, quality assurance of guest laundry and back of house teamwork skills.6 Months working in The Thames Foyer Restaurant which specialised in afternoon tea, luxury experience and extensive 88 variety of tea menue. Part of my Erasmus year work experience. Grades Received on continuous assessment : 95% of available marks.Reference Letter available upon Request.

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  Mount Juliet Estate

  Jun 2016 - Jul 2017

  Michelin star waiter

  Michelin star Part-time and weekend work as a waiter to gain valuable experience in the industry that I choose to work in upon completing 3rd level education. extensive training in food and beverage along with wine pairing. service and silver service skills gained. additional responsibility of training new employees and later a matire d role.

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  The Westwood Hotel

  Jul 2017 - Jun 2018

  Front Office Receptionist

  Exposure to front of house duties. swift and friendly check in of guests meeting and exceeding expectations where possible. checkout of guests with billing and complaint handling. Living close to the place of work ensured that I was available to respond in quick time if further issues arose. training new employees and management of a large on property float esured great responsibility was taken on. Guest and professional references available on request.

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  The K Club

  Jun 2018 - now

  Working as Front Office Manager for 1.5 years in the Absence of The Front Office Manager who was covering MAternity Leave.Generating a Placement Programme that Attracted Hospitality Management students for reopening.Introudcing an Express Checkout Funtion - Not completed yet.Managed and prepared the department for 3 covid closures and re-openings.Part of a programme to introduce and develop security at the front gate and additional guest activities for paddle boarding and Segways.Re trained and updated training manuals. Show less Live in Butler for a family in a Private 10 bedroom House. (25k per night BB rate) Managing all day to day affairs of the household. Ordering Supplies, Coordinating Meal service and Prep. Servicing of rooms at the property. Anticipating guests needs as required and coordinating tee time from the property for the guests. Ensuring the guests receive 5 star service and finding multiple personal touches tailored to the guests to make it a once in a lifetime experience.Families I have buttered for include.McCaw- owners of racing point F1 team. (28 days)TLC nursing home heads (8 people)Dan Bilzerian - CEO Ignite (16 people)Stainair Family - private birthday event (21 people) Show less Looking after the needs of HSE staff during the Covid Period on a bed and breakfast basis and managing the onsite team during Covid to maintain the property during closure, looking after resort reservations until such time tye res team were permitted to return to work, the processing of vouchers, introducing and creating multiple Department Return to work Policies alongside the G.M and H.R., completing green training and Legionaires Training, Adapting accomodation room set ups, sops, and procedures for the re-opening of the hotel. Playing an active part in renovations of the front office and PA areas during closure and providing return to work briefings with the accommodation teams. Adjusting night procedures as required and training of relief night cover for the period to ensure day to day needs of the business were met. Show less Taking charge of the night team while recruitment for a new night manager takes place. Manager on duty for the night shift, running night audit, distributing reports and exceeding the guest's needs and expectations during the night from late arrivals to early departures and ensuring the safety of all guests while they sleep. Coordinating staff transport to and from work is also a feature of my role. Ensuring the Safety of guests at all times. Ensuring Audits and Reporting is carried out effectively. As Interim Night manager I worked for hand in hand with the General Manager to restructure the duties of the night manager and re-training staff to the new Standards. Responsible for the department payroll and disciplinary procedures as required. Show less Mixture of concierge, f and b, front desk duties. I have established a great relationship with management and have received a number of positive guest reviews accredited and rewarded by the H.R department. meeting and exceeding expectations on a regular basis ensuring that guest satisfaction is always the main priority of mine. further knowledge and development is being achieved and positive reviews in employee feedback sessions. I also have played an important role in training 3 new receptionists and 2 new concierge members. currently I am assisting a new manager establish new procedures in the operations of the front desk taking on board past experience and methods. Show less

  • Executive Accommodation Manager

    Aug 2022 - now

  • Assistant Front of House Manager

    Nov 2021 - Aug 2022

  • Live In - Private Butler

    Aug 2020 - Aug 2022

  • Front Office Supervisor

    Jun 2019 - Aug 2020

  • Interim Night Manager

    Mar 2020 - Jun 2020

  • Accommodation supervisor

    Jan 2020 - Mar 2020

  • Interim Night Manager

    Jul 2019 - Jan 2020

  • Management Trainee

    Jun 2018 - May 2019