Favour Emmanuel

Experience

• 

  ECOBANK NIGERIA LIMITED

  Jan 2012 - Oct 2012

  Retail Banking

  Open and manage accounts for high net worth individualsOpen and manage company accounts and Government accountsCollections/Sales Hub DepartmentResponsible for getting organizations to remit their taxes through the bankResponsible for getting individuals and organizations to pay their bills(water bills, DSTV,PHCB bills) through the bankServed as intermediary between Federal Inland Revenue Services(FIRS) office and the organizations to ensure that their receipts were delivered to themINTERNSHIP TRAINEE- PIPELINE AND PRODUCTS MARKETING COMPANY LTD, ABUJA NIGERIA 2010 – 201INetwork/IT SupportResponsible for the implementation, configuration and administration of LAN topology(Installation of Backups devices in LAN Topology such as Bridges, Hubs and Repeaters)Installation and Configuration of network printers and scanners for the userTroubleshooting of staff computersManaged and maintained the Local Area Network, workstations and network printers, and set up new workstations of systems in officesDesktop& ServerResponsible for installation of systems software when neededResponsible for carrying out preventive maintenance to ensure that systems and other devices are in perfect conditionsIntranet mails configuration of Microsoft Outlook for staff Show less

• 

  Ecobank Nigeria Ltd.

  Apr 2013 - Sept 2016

  Customer Service Officer

  -Ensure effective and timely service delivery to customers-Ensure a customer friendly disposition at all times-Ensure prompt turn around time in line with service level-Ensure Zero fraud tolerance/error rates.-ensures adequate control over customers records-ensures due diligence is carried out at the point of establishing a relationship with a customer and as long as the relationship exists,-Acts as first point of control in the branch-Ensures that all customers requests and complaints are resolved in line with TAT. Show less

• 

  Stanbic Bank

  Sept 2016 - now

  Team Lead Customer Service

   Handle the tasks of supervising and scheduling the daily activities of the teller staff and customer service officers. Responsible for A.T.M management. General cash and Asset management Responsible for assisting tellers in handling customers’ transactions. Ensure that the established balancing routines and daily teller balancing are completed in a timely and accurate fashion. Assist in handling the task of overseeing and supervising the training of new teller staff. Handling the task of setting vault, managing cash and auditing teller’s drawers. Handling the task of ensuring that the banking procedures adhere to the set standards. Cross selling of Ebanking products.  Attend to premises and security issues. Reactivation of customers' accounts Ensuring KYC of the branch meets regulatory/declared percentage. Show less