Mohamed Sayed-Ahmed

Experience

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  Yalla Misr

  Jul 2004 - Mar 2005

  Customer Support

  • Opening and closing customer services help desk • Coordinating a team of 10 customer services staff • Setting time tables and work schedules• Managing work Rota and payroll hours• Answering the telephone to deal with customer complaints• Main point of contact between customers and senior management

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  Smartlinkegypt

  Oct 2005 - May 2006

  Customer Support Team Leader(Call center)

  •Opening and closing customer services help desk •Coordinating a team of 10 customer services staff •Setting time tables and work schedules•Managing work Rota and payroll hours•Answering the telephone to deal with customer complaints•Main point of contact between customers and senior management

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  Ceramica Venezia

  Jan 2007 - Jan 2010

  •Implement ERP package including (Manufacturing Management – Financial Management – Supply chain Management – HR Management).•Conduct meetings with software supplier for any modifications needed.•Test system modules, prepare list of customization and bugs.•Assist software vendor in solving technical issues and needs.•Modify existing ERP reports to suit our business requirements.•Provide all required trainings and documentation for the Business users. •Manage and support ERP system modules.•Manage and support Retail Management system.•System Trouble shooting and user support.•.Analyze and develop Pivot reports for business process.•Manage Oracle Database 10g.•Operate backup and update procedures for databases and applications.

  • ERP Application Manger

    Jan 2008 - Jan 2010

  • Application Support

    Jan 2007 - Feb 2008
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  The Nile Fine Spinning & Weaving

  Jan 2010 - May 2014

  JDE project assistant manager and Technical consultant

  • Analysis, design, implementation, ongoing maintenance and support of functional aspects related.• ERP project Coordinator and controls the implementation life cycle for functional configuration maintenance for support areas.• Leads a team of functional business analysts responsible for delivering functional requirements to the technical development team for business solutions, and for delivering application solutions to the business.• Support the functional business analyst area to ensure that business requirements are viable within the JDE application architecture. • Oracle JD Edwards Responsibilities :- - Architect and Maintain the JDE infrastructure resolving JDE, Network and Databases outages. - Installation, Upgrades, Updates to Base System. - Change Management. - System Administration. - Security, Performance Tuning, Package Building and Deployment. - Business Data refresh and Go Live Support. - ESU and ASU install (Electronic Software updates).• DBA and System Administration Responsibilities:- - Backup and restore the database. - Verify the data integrity. - Review the security, users and roles. - Database performance and tuning. - Support development and testing.• Oracle BI :- - Integrate JDE with OBIEE. - Use OBIEE and XML publisher to change the default JDE report design and layout. Show less

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  Nile Textile Industries

  Feb 2010 - May 2014

  JDE project assistant manager and Technical consultant

  • Analysis, design, implementation, ongoing maintenance and support of functional aspects related.• ERP project Coordinator and controls the implementation life cycle for functional configuration maintenance for support areas.• Leads a team of functional business analysts responsible for delivering functional requirements to the technical development team for business solutions, and for delivering application solutions to the business.• Support the functional business analyst area to ensure that business requirements are viable within the JDE application architecture. • Oracle JD Edwards Responsibilities :-- Architect and Maintain the JDE infrastructure resolving JDE, Network and Databases outages.- Installation, Upgrades, Updates to Base System.- Change Management.- System Administration.- Security, Performance Tuning, Package Building and Deployment.- Business Data refresh and Go Live Support.- ESU and ASU install (Electronic Software updates).• DBA and System Administration Responsibilities:-- Backup and restore the database.- Verify the data integrity.- Review the security, users and roles.- Database performance and tuning.- Support development and testing.• Oracle BI :-- Integrate JDE with OBIEE.- Use OBIEE and XML publisher to change the default JDE report design and layout. Show less

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  Optumatics

  Feb 2012 - Mar 2012

  Network Infrastructure Project manager
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  Triangle Group

  Jun 2014 - Feb 2016

  Senior JDE Technical Consultant

  -Upgrade JD Edwards E812 to E910-Migrate database from SQL server 2000 to Oracle 12c-Install OVR -Install Application Interface Services Server (Mobile Server)

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  Experts Business Solutions

  Mar 2016 - Jan 2018

  Head of Technical Department
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  Robust Business Technologies

  Jan 2018 - now

  Technical Solutions Manager