Mark Burk, PMP

Experience

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  The Fastener Center

  Jan 1986 - Jul 1994

  Distribution Center Manager

  Managed Multi-shift operation with 100+ unionized indirect FTE's

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  TGI - VMS, Inc.

  Jan 1996 - Jan 1998

  Vice President, US Operations & Systems

  Founding Partner of this 100+ person International Consulting Company.with sales exceeding $10MM per year.

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  North Highland

  Jan 2001 - Jan 2002

  Senior Manager / Business Consultant

  North Highland is an Atlanta based Information Technology Consulting and Services firm serving fortune 500 clients. Projects included: Consumer Packaged Goods - Complete Business and Operations Review, Sales and Operations Planning Process and Tool, Business Metrics and Balance Scorecard Creation, Organizational Optimization and Redesign; State Government - Georgia Department of Motor Vehicles, Operational Review of field offices for driver license services

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  Operations Consulting Group LLC

  Jan 2002 - Jan 2006

  Owner

  Also during the periods of: December 1998 to April 2001, August 1994 to May 1996A privately held consulting organization providing Business Consulting and Technology Services to the following: Consumer Packaged Goods, Financial Services and Banking, Automotive, Distribution & Supply Chain, Retail

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  Hewlett-Packard

  Jan 2006 - Jan 2010

  Engagement Lead / Business Consultant

  General Motors (GM), Detroit, MIEngagement Lead August 2008 – 2010Program Management, P&L Management, Business Consulting, Contact Center PMO • Engagement Lead of GM’s Project Management Office - Enterprise Contact Center Services (Customer and Roadside Assistance Centers) • Managed multiple programs through the sourcing process - APV from $5MM - $25MM per year; Created governance collateral and instilled Best-in-Class methods within the PMO; Team efforts resulted in $36MM+ annualized savingsHewlett-Packard, Detroit, MI Internal Engagement - Public Sector Risk ReviewProgram Manager/ Business Analyst Feb 2008 – July 2009Consulting and Business Analytics, Program Management (PMO)• Managed and coordinated global engagement activities and country specific work streams within the PMO; Performed business analysis and coordinated activities with country counsel and business stakeholders; Lead global recommendation tracking and reporting through implementation for VP, Ethics and ComplianceGeneral Motors Acceptance Corporation (GMAC), Detroit, MI Strategic Business Process Consultant June 2006 - February 2008Enterprise Modeling, Enterprise Process Mapping, Strategic Planning and Development• Deployed a global enterprise architecture repository for enterprise collateral - processes, hardware, software and data, enabled the reporting of a Bill of IT, CIO application scorecards and global reports; Conducted strategic process work within IT/chief architects office and supporting business customers with IT transformation, convergence, cost savings and optimization of business processes and applications; Developed and deployed global (enterprise-wide) functional taxonomy for GMAC Show less

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  North Highland

  Aug 2010 - Jan 2016

  Manager / Principal

  Project Manager, Lead Consultant or SME involved in numerous consulting projects across Florida State Agencies: Project Management, System Testing Lead, Procurement Support Services, IT tools and templates for a PMO, IT Shared Services, general consulting services included Process Improvement (Six Sigma - DMAIC), Business Process Modelling and Mapping, Sales and Pursuit support

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  ISF, Inc.

  Feb 2016 - now

  ISF is a management consulting and information technology firm committed to helping businesses and government operate better, smarter, and more efficiently. Having served clients large and small nationwide for more than 40 years, our highly‐trained staff members are able to accurately anticipate the time and budget it takes for project completion.

  • Chief of Operations

    Jan 2023 - now

  • Senior Director - Client Solutions | Client Partner Lead

    Nov 2019 - Jan 2023

  • Client Partner

    Nov 2017 - Nov 2019

  • Program Manager

    Feb 2016 - Oct 2017