Tracy Thornton

Experience

• 

  AdventHealth

  Oct 2007 - now

  - Led the design, build, test, and implementation of in-house information systems and training architectures that supported core voice recognition functions.- Collaborated with decision makers and stakeholders to identify and recommend innovative solutions to meet organizational goals.- Analyzed workflow and business problems to make solution recommendations and developed plans for improving systems architecture.- Managed projects from start to finish, ensuring consistency with company strategy and commitments.- Created SOPs, tutorials, work instructions, and education programs for team members and end users.- Utilized clinical and technical knowledge to drive innovation and streamline processes. Show less - Participated in project development and Implementation- Maintained a working knowledge of the Ambulatory and in-patient EMR software, both clinical and non-clinical components. - Deep understanding of clinical information systems related to digital imaging and voice recognition software. - Actively helped in training, processes, workflow, communication, education, and competencies for physicians and end users on the clinical and non-clinical software system. - Responsible for developing and implementing training materials for physicians. - Developed educational and competency-based programs. - Responded quickly to issues identified by physicians, skillful in communicating to the appropriate administrator(s) and responding back to the physician. - Responded to customer issues and change requests with a high degree of success according to established service levels and/or expectations. - Participated in system deployment, testing, and training activities. - Participated in all system upgrades, fixes, and enhancements. Show less - Implementation and deployment team providing pre and post go live support.- Delivering classroom and web sessions for super users, end users, providers, and upper management in a multi-specialty environment.- Attended and participated in meetings with upper management regarding implementation and user productivity.- Investigate, submit change requests and make recommendations on new performance methodologies and application designs to management and template developers.- Created end user manuals and workflow training documents to support EHR software. - Oversaw activation support and associated software rollout requirements as needed prior to "Go-live", including verification of all user logins, functioning wireless network connection, ability to print/fax, and work groups are set up.- Assisted Project Manager in developing scheduling and planning training programs.- Provided excellent technical support and customer service to end users. Show less - Led the implementation and ongoing maintenance of Electronic Health Records (EHR) software, providing instruction and oversight to ensure successful roll-out and day-to-day operations.- Troubleshot and resolved EMR issues, actively addressing tickets and ensuring seamless functioning of the system for physicians and office staff.- Assessed training needs of physicians and office staff, delivering comprehensive training and orientation on EMR systems like NextGen, Cerner, Dragon, and PACS, fostering efficient workflows.- Provided on-site technical support in a healthcare clinical environment, installing and maintaining desktops, laptops, printers, scanners, and basic networking equipment.- Conducted data analysis, identified areas for improvement, and presented results and recommendations to management, utilizing effective presentation materials for company town hall meetings. Show less - Proficient super user of EHR/EPM software, utilizing advanced navigation skills to streamline medical processes and optimize patient care.- Skilled in accurately recording vital signs, taking comprehensive medical histories, and providing valuable assistance to physicians during examinations.- Experienced in the collection and preparation of lab specimens, performing venipuncture, injections, and conducting electrocardiograms with precision.- Exceptional administrative abilities, managing medical front desk operations, including computerized and manual scheduling, billing, and maintaining health/insurance records.- Effective communicator, fostering seamless coordination between patients, staff, physicians, and laboratory personnel, ensuring efficient information exchange and superior patient experience. Show less

  • Technical Architect

    Apr 2022 - now

  • Lead Analyst

    Feb 2018 - Apr 2022

  • Senior System Analyst

    Feb 2014 - Feb 2018

  • Clinical Informatics Specialist

    Jan 2012 - Feb 2014

  • Registered Medical Assistant/ X-Ray Technician

    Oct 2007 - Mar 2013