Rusty Folsom

Rusty Folsom

IT Technician

Followers of Rusty Folsom265 followers
location of Rusty FolsomLouisburg, Kansas, United States

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  • Timeline

  • About me

    Technical Services Administrator at Louisburg Public Library

  • Education

    • Paola High School

      1992 - 1996
      DIPLOMA Diploma
    • Emporia State University

      1996 - 1997
      Computer Information Systems
  • Experience

    • Paola High School

      Jan 1997 - Jan 1997
      IT Technician

      Updated all Computer systems within the School district and joined them to a newly created network.Responsible for deploying 300 New Computers and testing them to insure user acceptance.Actively involved in troubleshooting any hardware and software related issues at 3 different locations.

    • Lakemary Center Inc

      Jan 1998 - Jan 2007
      Assistant Manager/Assistant Training Coordinator

      Managed 6-12 Employees including scheduling and Reviews.Responsible for proposing and setting up an entirely new Computer System.Responsible for troubleshooting computer and connectivity issues after hours.

    • Miami County YMCA

      Feb 2001 - Dec 2011
      Group Exercise Instructor/Membership Representative

      I teach numerous Group Exercise Classes for the YMCA including Cycling, Weight Training, Circuit Training.

    • Zurich Insurance

      Apr 2007 - Oct 2010
      Help Desk Analyst

      Maintain high Internal/External Customer support with 30,000+ users.Maintaining an 87% Solved At First level rating.Responsible for updating Internal Customer Troubleshooting Database.Provide Weekend On-Call Customer support, as well as Emergency IT Support.Ensuring Departmental goals of meeting Global Corporate Standards.Working closely With Global IBM Helpdesk.Maintaining and Tracking Local and Specialty area Trouble Tickets.

    • NuGen I T, Inc

      Oct 2010 - Dec 2011
      Help Desk Analyst

      Maintain high level of Customer Satisfaction through phone, voicemail and email support.Develop training documentation for co-workers and Customers.Ensuring Departmental goals of meeting Company Standards.Working closely With External Vendors.Maintaining and Tracking Local and Specialty area Trouble Tickets.

    • DynCorp International

      Dec 2011 - Dec 2012
      LOGCAP IV IMS Specialist

      • Compile Data on Shipping, Receiving, Purchasing and Ordering requests for Multi Million dollar Orders. Develop way of tracking, updating and following these orders from beginning to acquisition of orders. **developed two new Innovative, automated tracking forms that increased productivity and accuracy of orders**Assisted with Auditing of all departments on site, developed new ways of tracking their audit and using data to analyze their proficieny.Assist with QA• Support Numerous Projects within theater as SME for DSI/DynMRO.• Maintain Secret Military Clearance• Work continually with Military on Military requisition orders.• Train and Support DynMRO at local FOB and Regional Area of FOBS• Basic FAR Familiarity• Handle all trouble tickets resolving around DynMRO for my FOB and Regional Area• Travel in Theater to numerous FOBS to support and Train• Support the PCMA Audit team as SME for DSI/DynMRO process and issues.• Ensure the FOBS were in Compliance with PCMA prior to government Audit to meet Government requirements.• Familiarity with Warehousing, Shipping, Receiving, Issuing within Military Outpost• Understanding of Basic MILREQ.• Familiarity with Vendors/Buyers and basic Sourcing.• Support Basic Sharepoint Data and Functions • Create and support various reporting functions/report in relation to DynMRO creating basic Query’s.• Maintained Daily Training Logs, and ensured employees were familiar and well trained with the DSI/DynMRO process and application.• Adjust to adverse living conditions, high risk combat zone, little to no equipment/support at times and complete all objectives set forth. Show less

    • Louisburg Public Library

      Dec 2012 - now
      Technical Services Administrator

      Point of Contract for all Help Desk Issues.Support VCenter Server EnviromentVSphere and HyperV EnviromentsSupport Pano Logic VMWare MachinesSupport Windows 2003, 2008, 2011 Small Buisness and SQL Servers.Company Technology AuditsIPAD Support and Mass Deployment.Printer SupportNetwork Support.SQL ReportingZero Client developmentPolaris ILS System SupportSystem AdministrationActive DirectoryDHCPDNSNetwork SecuritySQL QueryJava Scripting Show less

  • Licenses & Certifications

    • Assets, Threats, and Vulnerabilities

      Google
      Sept 2025
      View certificate certificate
    • Automate Cybersecurity Tasks with Python

      Google
      Sept 2025
      View certificate certificate
    • Connect and Protect: Networks and Network Security

      Google
      Sept 2025
      View certificate certificate
    • Foundations of Cybersecurity

      Google
      Sept 2025
      View certificate certificate
    • Play It Safe: Manage Security Risks

      Google
      Sept 2025
      View certificate certificate
    • Sound the Alarm: Detection and Response

      Google
      Sept 2025
      View certificate certificate
    • Tools of the Trade: Linux and SQL

      Google
      Sept 2025
      View certificate certificate
    • American Red Cross CPR & First Aid

      American Red Cross
      Jan 2010
    • Google Cybersecurity Professional Certificate V2

      Coursera
      Sept 2025
      View certificate certificate
    • Commercial Drone Pilot

      Federal Aviation Administration
      Aug 2017