Rusty Folsom

Experience

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  Paola High School

  Jan 1997 - Jan 1997

  IT Technician

  Updated all Computer systems within the School district and joined them to a newly created network.Responsible for deploying 300 New Computers and testing them to insure user acceptance.Actively involved in troubleshooting any hardware and software related issues at 3 different locations.

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  Lakemary Center Inc

  Jan 1998 - Jan 2007

  Assistant Manager/Assistant Training Coordinator

  Managed 6-12 Employees including scheduling and Reviews.Responsible for proposing and setting up an entirely new Computer System.Responsible for troubleshooting computer and connectivity issues after hours.

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  Miami County YMCA

  Feb 2001 - Dec 2011

  Group Exercise Instructor/Membership Representative

  I teach numerous Group Exercise Classes for the YMCA including Cycling, Weight Training, Circuit Training.

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  Zurich Insurance

  Apr 2007 - Oct 2010

  Help Desk Analyst

  Maintain high Internal/External Customer support with 30,000+ users.Maintaining an 87% Solved At First level rating.Responsible for updating Internal Customer Troubleshooting Database.Provide Weekend On-Call Customer support, as well as Emergency IT Support.Ensuring Departmental goals of meeting Global Corporate Standards.Working closely With Global IBM Helpdesk.Maintaining and Tracking Local and Specialty area Trouble Tickets.

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  NuGen I T, Inc

  Oct 2010 - Dec 2011

  Help Desk Analyst

  Maintain high level of Customer Satisfaction through phone, voicemail and email support.Develop training documentation for co-workers and Customers.Ensuring Departmental goals of meeting Company Standards.Working closely With External Vendors.Maintaining and Tracking Local and Specialty area Trouble Tickets.

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  DynCorp International

  Dec 2011 - Dec 2012

  LOGCAP IV IMS Specialist

  • Compile Data on Shipping, Receiving, Purchasing and Ordering requests for Multi Million dollar Orders. Develop way of tracking, updating and following these orders from beginning to acquisition of orders. **developed two new Innovative, automated tracking forms that increased productivity and accuracy of orders**Assisted with Auditing of all departments on site, developed new ways of tracking their audit and using data to analyze their proficieny.Assist with QA• Support Numerous Projects within theater as SME for DSI/DynMRO.• Maintain Secret Military Clearance• Work continually with Military on Military requisition orders.• Train and Support DynMRO at local FOB and Regional Area of FOBS• Basic FAR Familiarity• Handle all trouble tickets resolving around DynMRO for my FOB and Regional Area• Travel in Theater to numerous FOBS to support and Train• Support the PCMA Audit team as SME for DSI/DynMRO process and issues.• Ensure the FOBS were in Compliance with PCMA prior to government Audit to meet Government requirements.• Familiarity with Warehousing, Shipping, Receiving, Issuing within Military Outpost• Understanding of Basic MILREQ.• Familiarity with Vendors/Buyers and basic Sourcing.• Support Basic Sharepoint Data and Functions • Create and support various reporting functions/report in relation to DynMRO creating basic Query’s.• Maintained Daily Training Logs, and ensured employees were familiar and well trained with the DSI/DynMRO process and application.• Adjust to adverse living conditions, high risk combat zone, little to no equipment/support at times and complete all objectives set forth. Show less

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  Louisburg Public Library

  Dec 2012 - now

  Technical Services Administrator

  Point of Contract for all Help Desk Issues.Support VCenter Server EnviromentVSphere and HyperV EnviromentsSupport Pano Logic VMWare MachinesSupport Windows 2003, 2008, 2011 Small Buisness and SQL Servers.Company Technology AuditsIPAD Support and Mass Deployment.Printer SupportNetwork Support.SQL ReportingZero Client developmentPolaris ILS System SupportSystem AdministrationActive DirectoryDHCPDNSNetwork SecuritySQL QueryJava Scripting Show less