Sergio Valdes, MS

Experience

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  St.Edward's University

  Jan 2013 - Jan 2016

  Operational Manager at the Ragsdale Center

  · ​Worked alongside upper level university staff to coordinate internal and external events all around campus, related to business, healthcare, and networking, provided exceptional customer service and problem solving in a fast paced environment to meet urgent client requests, and meeting short and long term project goals with strong communication and client engagement.· Collaborated with my supervisor through weekly meetings to ensure that I was completing the tasks required of me, as well as delegating responsibility to internal and external staff to meet goals and targets. Show less

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  24 Hour Fitness

  Sept 2016 - Oct 2019

  Master Trainer

  · Worked one-on-one with over 100 clients aged 13-90 years old to solve their personal health and fitness issues by creating and assisting in the implementation of a fitness/rehabilitation program tailored to their needs, resulting in client weight loss, reduced or eliminated chronic pain, improved strength, flexibility, mental health, and general self-efficacy in carrying out daily activities.· Reached out to gym members and social media following via cold calls, messaging, and approaching them in person to set up a consultation with a fitness professional, where I conducted an interview style meeting to map out the potential client’s broad goals in working together, followed by a physical fitness assessment, and sales pitch resulting in 5-10x the expected rate of sales.· Built loyalty and rapport with clients through exceptional customer service, creating tailored workout programs on Google spreadsheets for them to access and update during workouts, and periodically taking time at the beginning of our scheduled sessions to evaluate their body statistics and lifestyle habits, allowing us to set new, measurable goals going forward, resulting in 95%+ client retention after their initial purchase.· Practiced leadership, teamwork, constructive criticism, and problem-solving to achieve fitness and business goals in a fast-paced environment by taking advantage of company resources and on-site training of the software and human interaction protocols necessary to operate the in-house store, record inventory and cash flow, and effectively present and sell fitness to a diverse pool of customers, which lead to being promoted to the Master Trainer role. Show less

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  PACE Physical Therapy

  Aug 2018 - Jan 2019

  Physical Therapy Internship

  · Worked with owner/Physical Therapist to create the foundation of a now highly successful cash-based Physical Therapy practice, created infographics, blogs, and articles to promote research as well as the business, understanding insurance billing and filing, creating strong relationships with patients and fellow health practitioners, to provide a comforting, effective solutions to injury.

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  Empirical Fitness

  Oct 2019 - Mar 2020

  Certified Performance Coach/Part Owner

  · Developed an entrepreneurial mindset in a startup personal training business created by two partners and myself, sold high end training packages, fitness consultations and long term client commitments. by marketing and sales strategies to reach revenue targets, creating leads via cold calling, innovative social media content, and network development to· Executed exceptional customer service approaches to apply effective listening to understand problems and strong communication skills to understand and work through solutions, received five-star ratings on Google reviews, and established a 95%+ customer retention rate.· Oversaw all operations for a fitness consulting business with clients all created using cold approaches, mailing lists, without regular leads, developing ways to serve the client in the best possible way with research based approaches. Show less

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  Athens Orthodontics

  Mar 2020 - Jan 2021

  Manager
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  Austin Foot and Ankle Specialists

  Jan 2021 - Nov 2021

  Medical Assistant

  - Served as a key member of a healthcare team at a busy private Podiatry practice. Assisted three DPMs to ensure optimal patient care and daily office operations. - Demonstrated proficiency in taking patient medical history and performing x-rays, ultrasounds, injection preparation, suture removal,pre and post surgical care, assisted the completion of a large variety of surgical procedures alongside DPM, while using AthenaHealth software to chart patient records. - Performed ancillary services for patients to resolve a variety of dermatological conditions through the usage of SWIFT technology, laser, and topical treatments. - Maintained professional communication between multiple providers, patients, medical device reps, to ensure proper patient care and education was achieved with the ability to utilize bilingual proficiency, allowing more extensive assistance to a diverse population. Show less

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  Swift USA

  Nov 2021 - Nov 2024

  - Assess physician needs to promote/sell cutting edge immunotherapy medical devices for dermatological conditions.- Meet with targeted physicians and health care providers both virtually and in person, utilizing sales skills to demonstrate alignment to fulfill clinical and business needs/goals with the Swift system, reported daily with the founders of the company.- Travel to multiple conferences nationwide as sole representation of the company to promote and close capital sale opportunities to dermatologists and podiatrists..- Clinically train and manage over 225 accounts to ensure proper clinical protocols, results, customer satisfaction, and patient conversion rates to choose this consumable based, cash pay modality.- Develop relationships and network with doctors, surgeons, and hospital administrators to nurture sales opportunities nationwide. Show less

  • Senior Sales Consultant

    May 2024 - Nov 2024

  • Account Executive/Manager

    Nov 2021 - Jun 2024
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  Amazon Web Services (AWS)

  Nov 2024 - now

  Healthcare | Technology Advancement & Strategy