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Moreblessings Ncube

Moreblessings Ncube

Technical Support Professional

Followers of Moreblessings Ncube247 followers
location of Moreblessings NcubeRaleigh-Durham-Chapel Hill Area

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  • Timeline

  • About me

    Technical Solutions Staff at North Carolina Central University

  • Education

    • University of Greenwich

      2010 - 2013
      Bsc Biomedical Sciences 1st

      Activities and Societies: Lab research team Biological and Medical science research in a lab/classroom based environment.

    • Durham Technical Community College

      2014 - 2016
      Associate of Arts and Sciences - AAS Computer Programming GPA: 3.0

      Activities and Societies: Phi Beta Lambda Ambassador *Java programming*C# programming*Python Programming*HTML programming*Computer networking and data structure*Programming and logic*Systems analysis and design*Computer security and servicing*Linux operating system

    • Per Scholas

      2020 - 2020
      Network and System Administration/Administrator

      This course is designed to equip and prepare you for live Network Administration duties. Course material covers: * Design and Installation of computer networks* Troubleshooting System Failures* Network Simulation*Problem solving and Analytical thinking.

  • Experience

    • John Lewis Partnership

      Jul 2012 - Jul 2014
      Technical Support Professional

      * Team lead in technical and sales assistance for consumers* Technical data synthesis for effective product description during transactions* Troubleshooting and repairing diverse hardware/software architectures. * Database management for in-house stock audits

    • N-cube Photography

      May 2013 - now
      Freelance Photographer

      Freezing moments into treasure using digital photography.

    • PKC Technologies

      Nov 2017 - Mar 2018
      Field Service Technician

      * Field technical support for End-users hardware/software architectures.* Diverse troubleshooting and network support collaborating with in-house and off-site technicians.*Synthesis of information to effectively train clients on basic software/ hardware usage and maintenance.*Technical documentation for effective work order debrief.

    • NeoNova Network Services

      Apr 2018 - Mar 2019
      Technical Support Professional

      Tier 1 Technical support using Remote Desktop and phone assistance to provide recovery support for consumers

    • HCL Technologies

      Jan 2019 - Oct 2020
      Technical Staff

      Tier 1 & 2 technical support for client based desktop systems. * Ticket handling and resolution for technical incidents using various ticketing systems such as Remedy and Servicenow*Active directory for systems and network management*Microsoft office 365 suite diagnostics and repair* OS upgrades and patches administration* VPN Configuration

    • North Carolina Central University

      Oct 2020 - now

      • Information Technology Support Specialist

        Oct 2020 - now

      • Client Service Analyst

        Oct 2020 - Oct 2020

  • Licenses & Certifications

  • Volunteer Experience

    • Volunteer

      Issued by WiderNet Project on Jan 2018
      WiderNet ProjectAssociated with Moreblessings Ncube