Noha Kamil

Experience

• 

  Bank of Khartoum

  Nov 2016 - Mar 2024

  • Understood existing products and services Portfolio and how it can be of value to corporate needs as well as pinpoint areas of improvement and enhancement.• Innovated new products and services based on corporate clients needs or in attempt to meet new market demands.• Analyzed business and clients' requirements to guarantee accurate and correct understanding, and to ensure feasibility of the solutions in hand.• Worked in collaboration with IT team to find automated solutions that best fulfill clients' requirements.• Managed the products and services lifecycle starting from preparing the BRD, follow development or execution with related stakeholders, and conduct intensive UAT testing where applicable to ensure all requirements are met before rolling out.• Conducted process re-engineering to existing services in order to identify bottlenecks that may lead to poor performance and eliminate them.• Set plans to ensure maximum utilization of the products and services and keep an open eye at the KPIs.• Managed technical integration projects, ensure stability of the services, and monitor performance for continuous improvements. Show less • Kept computer systems running smoothly and ensured users got the needed support on time.• Installed and configured computer hardware operating systems and applications.• Walked bank staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.• Troubleshooted system and network problems, diagnosing and solving hardware or software faults.• Provided support, including procedural documentation and relevant reports.• Followed diagrams and written instructions to repair a fault or set up a system.• Supported the roll-out of new applications.• Responded within agreed time limits to call-outs.• Worked continuously on a task until completion (or referral to third parties, if appropriate).• Prioritized and manage many open cases at one time.• Tested and evaluate new technology Show less

  • Product and business development Specialist

    Mar 2017 - Mar 2024

  • IT Support

    Nov 2016 - Mar 2017
• 

  Swaran Soft

  Mar 2024 - now

  Business Development Manager

  • Develop & execute business development strategies tailored for the middle east market to increase client acquisition• Facilitate meetings to ensure accurate requirements gathering and ultimately leading to increased customer satisfaction• Prepare BRDs, proposals, and presentations that efficiently reflect our solution offerings, provide better comprehension that led to increase customer acceptance• Collaborate with the technical team to ensure proper implementation of solutions that fulfill customer requirements and according to agreed scope• Provide post-implementation support to address customer concerns and identify areas of improvements Show less