Hsin Kai Ho

Experience

• 

  ITApps

  Apr 2005 - Feb 2006

  System Engineer

  - Development and design IVR call flow use Edify Voice Interaction Platform (EVIP) , providing automated voice systems and services in different fields of business processes (Finance, insurance, logistics, manufacturing, health-care).- Project implementation 2006 - Standard Chartered Bank - integrated Text To Speech (TTS) in IVR platform. 2005 - Taiwan Life Insurance - design Edify IVR call flow integrated Nexus CTI system. 2005 - American President Lines - Logistics Tracking System in IVR flow. 2005 - Bank SinoPac - outbound system and design OLAP analysis report. 收回

• 

  LANcom

  Mar 2006 - now

  - Manage & tech support team member- Tech transfer team member- Development of IVR call flow use Avaya Aura Experience Portal (AAEP) and Cisco Unified Contact Center Enterprise (UCCE) / Cisco Unified Contact Center Express (UCCX).- Design & implement middleware in cross platform, product, system and architecture.- Project implementation 2014 - Wisdom Distribution Services Corp - implement Call center project. 2014 - IKEA - stock query call flow design. 2014 - Molife - integrated of TOBE GPS System call center project. 2014 - Taiwan Sport Lottery - office PBX and call center Implement. 2014 - Far EasTone Telecommunications - enhance IVR logs and report project. 收回 - Integrate systems of the Web AP, Email IN&Out, SMS and LED wallboard marquees use Socket / XML / Web Service.- Development of IVR call flow use Avaya Aura Experience Portal (AAEP) and Cisco Unified Contact Center Enterprise (UCCE) / Cisco Unified Contact Center Express (UCCX).- Design & implement middleware in cross platform, product, system and architecture.- Project implementation 2013 - ANZ - Banking & Credit Card Call Center Project. 2012 - Mercuries Life Insurance - CTI-CRM integrated of NICE NRX recording system. 2012 - United Bank of Switzerland - design Recording Meeting Service. 2012 - Cigna - develop AVAYA IR call flow / Fax FOD / Avaya CMS LED Wallboard Project. 2011 - Mercuries Life Insurance - design Insurance of IVR Call Flow integrated with IBM Informix database system. 2011 - Far Eastern International Bank - design IVR Conference system. 2011 - SECOM - develop MAMS ( Monitor and Alert Management System ). 2010 - Melaleuca - Develop Cisco UCCX call center system. 2010 - Taiwan Lottery - develop IVR Call Flow and call center softphone wallboard. 2009 - National Health Insurance Administration, Ministry of Heath and Welfare - installation of VoiceLink recording product. 2009 - BNP Paribas Taiwan - develop MAMS ( Monitor and Alert Management System ). 2008 - Loreal Paris - develop IVR Call Flow. 收回 - Development of IVR call flow use Avaya Interactive Voice Response (AIR) / Nortel Media Processing Server (MPS).- Installation, configuration and administration of the platform ( Avaya / Nortel / Cisco / Telesynergy / WebCall / Fax-in & out / VoIP recording system).- Integrating IVR platform, CTI applications, Agent desktops, Soft phones, Screen pop call data for an agent, statistical data management, reporting and ACD.- Project implementation 2007 - Lotung Poh-Ai Hospital - develop registration and appointment voice service system. 2007 - CHENG HSIN General Hospital - develop registration and appointment voice service system. 2007 - Cathay Pacific Airways - maintain flights call flow voice service system. 2007 - Fubon Financial Holdings - IVR Call Flow design. 2006 - Air Products - maintain the CTI System. 2006 - National Petroleum - Implement PBX / IVR / CTI platform. 收回

  • Manager

    Jul 2018 - now

  • Deputy Manager

    Feb 2016 - now

  • Engineering Supervisor

    Jul 2013 - Jan 2016

  • Senior Application Engineer

    Jan 2008 - Jun 2013

  • Application Engineer

    Mar 2006 - Dec 2007