Harsh Jain

Experience

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  Urban Company

  Nov 2019 - Mar 2021

  -Helped URBAN COMPANY to set up there 2021 AC category in DELHI NCR.-Solely handled a stream for the Onboarding.-Done work on the Referral and in-training program.-Communicated with the central team.-Managed 18+ On-ground events and marketing campaigns for on-Boarding with the average of 38 walk-ins and overall 661 walk-ins. -Managed and lead the team of 5 persons. -Worked on data efficiently to target the correct and potential audience. -Setup AC in each and every event on 4 jigs for the smooth screening test. -Responsible for supply acquisition and quality assurance for the AC category for Delhi NCR. -Worked on Strategies preparation with team to solve various metrics to increase walk-ins. Show less -Worked in most areas of our company's business development (Home repair and maintenance) department.-Coordinate with other professionals , such as Ac technician, to ensure job success.-Contributed to Delhi NCR AC supply acquisition and category setup for AC season 2020.-Did an on-ground event in Amroha UP where I acquired 50 AC professionals and explained the overall business model to earn 1 lac every month.-Helped ac team to on-board 3000 ac partner -Worked with the training team, setting up and monitoring training sessions in Delhi, Gurgaon and Noida all three locations.-Coordinated with other central teams to meet training targets.-Worked with the training team, setting up and monitoring training sessions in Delhi, Gurgaon and Noida all three locations. In this capacity, I had responded to the trainer's needs and roadblocks and built a seamless process for the training program.-Managed training program for 2,500+ AC professionals in Delhi and NCR region.-Onboard high‐quality service professionals (partners) through conversations over the phone.-Helped partners to build great profiles showcasing their work and experience to UrbanClap customers.-Coach partners on how to be successful in UrbanClap and help them solve their problems.-Maintain a healthy number of partners in your category.-Work with category, quality and helpline teams to improve the category health and partner experience. Show less

  • Business Development Associate

    Oct 2020 - Mar 2021

  • Business Development Intern

    Nov 2019 - Oct 2020
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  Nexprt

  May 2021 - Oct 2021

  Operations Associate

  -Managed and run the on-ground fulfillment engine-Defined SOPs-Implementing/ensuring implementation of-Built strong QA mechanisms which allowed real time problem solving across all parts of the chain and helped in delivering great customer experience to clients like FabIndia, Noon(Dubai), A&B Home(USA), Beaumont(UK) etc. -Worked closely with our tech and product team in digitizing the entiremanufacturing and supply chain flows of product exports. -Worked with Nexprt’s manufacturers to build new products Show less

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  Urban Company

  May 2022 - Aug 2024

  As the AC category leader, I spearheaded a team of 12 Business Development Associates, driving a 60% increase in AC deliveries for Hyderabad. To combat demand loss, I implemented a swift onboarding strategy for over 1,560 technicians in just 3 months, resulting in a 40% reduction throughout 2024. My passion for innovation led me to launch and scale a new supply model (POD) by 270%, significantly boosting efficiency. I also co-managed a team of trainers, contributing to a 10-point increase in average partner rating and a 9-point NPS improvement within 3 months. Furthermore, I championed process optimization by automating a retention subscription model, cutting project completion time in half. My commitment to data-driven decision making led me to create dashboards and automated reporting systems using SQL and Excel, fostering clear communication across stakeholders. These efforts were recognized with the prestigious "Urban Company Heavy Lifter" award 7 times till date. Show less

  • Manager II

    Aug 2023 - Aug 2024

  • Category Manager

    May 2022 - Aug 2023