Brent Morton

Experience

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  PFW Systems Corporation

  Sept 1996 - Jun 2009

  Infrastructure Specialist

  Responsible for all end-user support as well as management of inventory, operation, maintenance and life cycle for all corporate IT assets: hardware (PCs, servers, mobile devices), software, security (firewalls, VPN, security systems), and telecommunications (LAN/WAN/telephone). Planned for and implemented effective infrastructure growth as the organization tripled in size.Wrote and maintained technical documentation for internal and client-facing knowledge bases and hard-copy publications, detailing hardware and software concepts and best practices for both internal and external audiences.Monitored areas of responsibility for opportunities for improvement and innovation, and worked to manage costs without compromising the ability of employees to effectively contribute to the success of the business. Show less

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  CDK Global

  Jun 2009 - Sept 2011

  Senior End User Support Analyst

  Planned, configured and managed all local IT-related infrastructure -- including desktops, servers (Windows, Linux, IBM iSeries), security systems, tape backups and telecom -- in an environment of 80 local users.Acted as a member of a division-wide Tier 2 support team, providing phone- and network-based remote support to 4,000 ADP staff members located throughout North America. Maintained vendor and business partner relationships; also responsible for researching and procuring equipment and arranging cost-effective lease and maintenance contracts.Areas and technologies supported ranged from common productivity applications, to videoconferencing systems, to VoIP telephony, to PC and server hardware break/fix, to peripherals such as printers, switches and other network devices. Show less

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  Self-employed

  Sept 2011 - now

  Technical consultant and freelance writer

  Using proven communications and technical background to provide services to clients in two specific areas:Research, copywriting, and editing execution and support for communication projects, ranging from technical content (how-to guides; user manuals), to business content marketing (white papers, customer communications, web content, social media).Technical consulting for small business, primarily geared towards analysis, design, setup and operation of an appropriate technical infrastructure for a new organization or venture, then providing ongoing server and end-user support and training as required.Clients have included:• PFW Systems Corporation• CDK Global• 787 Networks, Inc.• CarProof• PartsMonkey.com Show less