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Dennis Hulst

Dennis Hulst

IT Expert

Followers of Dennis Hulst387 followers
location of Dennis HulstPurmerend, North Holland, Netherlands

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  • Timeline

  • About me

    Service Operations Manager Digital

  • Education

    • NOVI

      2018 - 2020
      HBO ICT - Business IT & Management

      Following college on a parttime basis. Expect to reach Bachelor degree in may, 2020.

    • ROC Amsterdam

      1996 - 2000
      MBO - Level 4 Electronics

    • NOVI Hogeschool

      2018 - 2020
      Bachelor of Science - BS ICT

    • NOVI Hogeschool

      2018 - 2020
      Bachelor of Science - BS ICT

  • Experience

    • PinkRoccade IT Management

      Jun 1997 - Feb 2006
      IT Expert

    • KPN

      Jun 1997 - Mar 2000
      Project Employee

    • Nationale-Nederlanden

      Apr 2000 - Nov 2000
      Service Desk Agent

    • KPN

      Dec 2000 - Nov 2001
      Project Coordinator

    • KLM

      Dec 2001 - Jan 2004
      Team Coordinator

    • Cisco

      Feb 2004 - Jan 2006
      Microsoft System Administrator

    • ING

      Feb 2006 - May 2006
      Identity & Access Management Consultant

    • Euroned Systems

      Jun 2006 - May 2007
      Infrastructure Migration Specialist

    • KLM

      Jun 2007 - Mar 2012

      • IT Service Manager

        Jan 2008 - Mar 2012

      • IT Exploitation Manager

        Jun 2007 - Dec 2007

    • ABN AMRO Hypotheken Groep

      May 2012 - Jan 2013

      • Consultant IT Continuity Management

        Jun 2012 - Jan 2013

      • Team lead Operations

        May 2012 - Jun 2012

    • KLM

      Apr 2013 - Aug 2014
      IT Service Manager

    • Nederlandse Spoorwegen

      Sept 2014 - Oct 2014
      Process Consultant

    • Sogeti Nederland

      Nov 2014 - Jul 2015
      Customer Service Manager

    • HEINEKEN

      Aug 2015 - Apr 2016
      Service Coordinator Hosting

    • Sogeti

      May 2016 - Jun 2019

      • Senior Service Coordinator

        Feb 2006 - Jun 2019

      • Senior Service Coordinator

        May 2016 - Dec 2016

    • DICTU

      Nov 2016 - Jun 2019
      IT Service & Process Manager

    • KLM

      Jun 2019 - Jun 2020
      Service Operations Manager

      Service Operations Manager in a scaled agile (SAFe) work environment. Working together with product teams and epic owners to deliver value with innovative IT solutions.

    • Focus Care Pharmaceuticals B.V.

      Aug 2020 - now
      Process Manager

    • Air France-KLM

      Jan 2023 - now
      Service Operation Manager

  • Licenses & Certifications

    • Lean Green Belt

      Sogeti
      Jan 2011

    • Professional Scrum Master 1 (PSM 1)

      Scrum.org
      Aug 2016
      View certificate certificate

    • Cloud Computing Foundation

      EXIN
      Sept 2015

    • ASL Foundation

      EXIN
      Dec 2010

    • Professional Scrum Product Owner 1 (PSPO 1)

      Scrum.org
      Aug 2016
      View certificate certificate

    • Information Security Foundation based on ISO IEC 27002

      EXIN
      Jan 2016

    • ITIL® Expert (based on ITIL® v3)

      EXIN
      Jun 2011

    • Agile Foundation

      Agile Consortium
      Jun 2016

    • Manager’s Certificate in IT Service Management (based on ITIL® v2)

      EXIN
      Jul 2010

    • BiSL Foundation

      EXIN
      Jan 2011

  • Volunteer Experience

    • Volunteer at running events

      Issued by NEA Volharding Athletics Club on Sept 2011
      NEA Volharding Athletics ClubAssociated with Dennis Hulst