Sashidhar Chalapati

Experience

• 

  Dell

  May 2010 - Jan 2011

  Resolution Engineer

  Dealt with the small and medium business segment machines.Worked on the hardware and Networking technologies of the XPS machines.Acquainted with Seibel databases and maintainance of the client accounts.Worked on internal tools and reported issues to the development/Test teams.Partial Research on the hardware developments.

• 

  Amazon

  Feb 2011 - May 2013

  Assisting business development team in On-boarding the Indian sellers to our portal ‘www.junglee.com' and managing their accounts in Sales ForceInvolved in extensive Data quality reviews and Beta testing of the content on the website.Work standardization, Managing workflow and also responsible for monthly forecast & revised annual forecastWorking with the team in setting up monthly targets as well as tracking and communicating the same to managementBeing a part of the pilot team, gave me the privilege of training new intakes in the team and Mentoring them in the transition period Show less Technical Account Management (TAM) (Amazon Advantage Program)Working on several tools to enhance the vendor sales and reporting bugs to the developing teams by raising tickets.Determining the client relationship management process and allocating the necessary resources for smooth functioning of the procedures.Collect data and compile, analyze, interpret and extract data as per the requirements.Communicate with the sellers on Amazon to understand the areas or factors to improve on like price, quality or features. Take down their complaints and suggestions and work on them promptly. Show less

  • On-boarding Specialist

    Oct 2011 - May 2013

  • Technical Account Manager

    Feb 2011 - Oct 2011
• 

  ShieldSquare

  Apr 2014 - Feb 2015

  Marketing Intern

  Being a part of this startup, am involved in segmenting the potential market, identifying the target customers and branding our upcoming products.My role as an intern is to find / create / analyse and manage the leads for our new product "Shield Square". This is an Enterprise level product that acts as an anti-scrapping tool for websites.Also involved in positioning our product in the global market using Optimized Marketing and Pricing strategies and Growth hacking.

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  Zomato

  Jul 2015 - Apr 2016

  Account Manager

  Meet, Develop deep and fruitful relationship with the existing clients in order to make sure the business is exponentially growing and both the parties are in a win-win situationKey role in the client's business growth by exploring co-branding opportunities and promotional activities and increasing their visibilityManaging end-to-end client relationship including pitching, negotiation, contracting, billing/ invoicing, and payment collection, result tracking and troubleshooting Show less

• 

  Capillary Technologies

  Apr 2016 - Sept 2017

  Key Account Manager (E-Commerce)

  Managing and growing the assigned accounts while working closely with the Business Heads and ensuring that Key Clients get the world class service experienceAnalysing business data, financial information, and commercial needs of the clients to evaluate business opportunities and scale up the accountsCommunicating with various teams and stakeholders at all organizational levels effectively Strategic Understanding of product development methodologies and project management disciplines to onboard clients and deploy new modules & productsEstablishing productive, professional relationships with key personnel in assigned customer accountsMaintaining high customer satisfaction ratings that meet company standards Show less

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  Amazon

  Sept 2017 - Dec 2019

  Work with the vendors/internal teams to analyze trends, identify/diagnose root cause to fix defects and create actionable plans for operational improvements. Conduct analysis on issues affecting business performance and build relationships across an account. Implement and track metrics for recording the success and quality of vendor performance.At a strategic level within the project implementing a broad strategy for earning customer acceptance, service implementation and manage towards a growth plan. Implement operations management best practices and SOP's suggesting process improvements and assist internal partners to drive them to completion. Identify key opportunities to improve existing processes/tools to enhance vendor experience. Show less

  • Senior Analyst

    Mar 2019 - Dec 2019

  • Account Manager

    Sept 2017 - Mar 2019
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  The D. E. Shaw Group

  Dec 2019 - Mar 2021

  Operations Manager
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  SalesDuo, Inc.

  Sept 2021 - Nov 2022

  Customer Success Manager / Account Manager
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  PathFactory

  Nov 2022 - now

  Customer Success Manager