Brice Smith

Experience

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  Michaels Arts and Craft Store

  Sept 2010 - Aug 2014

  Cashier/Customer Service

  Michaels was my first job and I loved it so much. It gave me the chance to tap into my creative side and develop my interpersonal skills. Not only did I enjoy the discount, but I enjoyed working with the customers. Their passion for crafts and creativity was inspiring.Duties:- Ensure customer satisfaction.- Organize and present the store in a neat fashion.- Helped train new employees on how to execute excellent customer service.

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  Shepherd University

  Aug 2012 - Dec 2012

  Coursework

  American Conservation Film Festival Social Media Promotion• Promoted the 2012 American Conservation Film Festival to increase attendance through Digital Marketing Tactics using social media, via Twitter and Blogger• Planned, executed, and monitored social media content for the blog• Managed in-person promotions during the event to get people involved in Twitter and coordinated incentive programs, such as free ice cream coupons, a free magazine subscription, etc.• Produced a Twitter campaign to increase participation in the event to encourage tweeting and sharing reviews using our hash tag (#ACFF12)• Designed and placed flyers around campus to promote the festival and attract a younger audience• Analyzed campaigns effectiveness to evaluate our key learnings and the amount of Twitter users who used our hash tag and tweeted a review Show less

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  Shepherd University

  Jan 2014 - May 2014

  Coursework

  Shepherd University’s Communication Department Social Media Campaign• Produced a social media campaign to help promote and create a “home” for the Shepherd Communication Department, including a S.W.O.T. analysis and competitor analysis • Promoted the social media accounts through word-of-mouth and the Communication Department’s Facebook Page• Produced and maintained an Instagram account highlighting the lives of Communication students, projects, and special days such as, “Feature Fridays” • Designed and scheduled Tweets for Twitter in an editorial calendar (Hootsuite) Show less

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  PPR Strategies

  Jan 2014 - Apr 2014

  Public Relations Intern

  Platinum PR is a wonderful company, it was an educational and enjoyable experience. While interning, I had the opportunity to learn how public relations operates on a day-to-day bases. I had the chance to apply classroom skills for real life clients. I generated blogs for established clients, wrote press releases and other marketing materials, use Vocus, and create and edit radio advertisements. It was a wonderful learning experience with wonderful coworkers.Duties:• Worked on projects using knowledge gained in classes to put together recommendations for ideas and issues• Generated blogs for established clients • Achieved management recognition by designing and implementing special projects during internship, such as generating blog post, creating, and editing advertisements• Performed Media / PR Outreach• Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support the office• Wrote press releases and other marketing materials • Delivered clerical support by handling a range of routine and special requirements Show less

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  Sheetz

  Aug 2014 - Dec 2014

  Cashier/MTO

  - Maintain a clean and organized store.- Performed work duties in a timely manner.- Ability to work in a high-stress environment and to multitask.

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  ManTech

  Jan 2015 - Jul 2018

  • Provided technical assistance and telephonic support for the Service Desk• Maintained documentation of problems and met Service Level Requirements for calls answered and resolved• Provided end-user software troubleshooting and support by walking users through a series of steps to determine problem and implement likely solution• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions• Applied diagnostic techniques to identify problems, investigate causes and recommend solutions • Monitored and support ticket workflows• Provided guidance and work leadership to less-experienced technicians • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution Show less Working for ManTech allowed me to apply my degree in a Studio environment. It allowed me to grow and become more proficient within the television/radio production studio environment, and to familiarize myself with standard television/radio production studio operations. I was able to apply my customer service experience, and up-beat, positive personality to help make the talent feel comfortable on camera and coach them through the process.Duties:• Facilitated communication between two or more parties using switchboards and other telephone systems• Actively listened to customers, handled concerns quickly, made them feel at ease and escalated major issues to Director/supervisor• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.• Performed associated duties as directed by Producer/Director• Completed inspections before rehearsals and live tapings and provided technical support within a television production studio• Formatted, entered, and edited teleprompter scripts• Operated teleprompter during live and taped productions• Corrected captioning during the Post-Production Process• Acted as Floor Director when needed Show less

  • Customer Service Technician / Help Desk Specialist

    Aug 2016 - Jul 2018

  • Studio Teleprompter Technician

    Jan 2015 - Aug 2016
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  Chem-Pak Inc

  Feb 2019 - May 2022

  Business Development Project Coordinator

  • Maintained the Project Manager Software through Teams, Smartsheets & Chem-Pak’s Product Specification Manager• Boosted revenue by bringing in and cementing relationships with new clients, and maintaining relationships with key customers to ensure client satisfaction and optimized services• Managed needs of more than ten customers at once using strong prioritization and multitasking abilities.• Assisted the Technical Department by moving a large volume of customer-based projects through the product development cycle.• Prepared, processed, and managed all packaging information, formula samples, and tracking of all approval forms.• Entered project summaries, lab requests, generated product costings and maintained mechanical sample log• Submitted regulatory requests to ensure product quality compliance• Coordinated artwork updates and proofs with the purchasing department, vendors, and customers• Built and maintained project schedules, documentation, and reports• Ensured internal communication throughout the project life cycle• Maintained Sales Force and schedule follow-up appointments for Business Development Manager• Performed budget management tasks such as monitoring departmentalmonthly spending and assisting in the preparation of committee budgets• Consulted with Technical, Purchasing and Customer Service teams and the Product Development Director to enhance products based on customer interest data Show less

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  Fedsight Consulting

  May 2022 - now

  Business Consultant

  Consultant for DHS: U.S. Coast Guard