Shafiyah Salie

Experience

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  South African Revenue Service (SARS)

  Dec 2006 - Jun 2013

  Contact Center Agent

  • Provide first line support to clients on Income Tax related queries on all applicable channels-End to End Process. Assisted 80-90 taxpayers with queries daily• Ensure that all queries for Income Tax are promptly, effectively & efficiently resolved. Advise clients on registration requirements, taxable income, incorrect assessments, calculations of tax debits/ credits and explain scripted tax law. Achieved Quality assurance results of between 80-100%• Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.• Contribute to the successful implementation of change initiatives by providing support in area of work.• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.• During change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.• Contributes to creation of support documentation.• Develop and provide skills to other Service Desk Agents on an as-required basis through coaching, mentoring or facilitating training sessions.• Co-ordinate and participated in Service Desk related projects/ad-hoc assignments when required. Assisted with a collections campaigns and was awarded one of the top performers.• Adhering to Standards and Procedures to ensure compliance and consistency in the application of guidelines across the organization. Show less

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  Tax Direct Consulting

  Jul 2013 - now

  Tax Specialist

  • Completed over 300 returns for individual taxpayers which includes preparation of tax calculations and audits on an annual basis.• Prepare Tax Computations, Provisional tax returns, Company Income Tax Returns, PAYE returns, VAT returns for submission to SARS – End to End Process• Able to review and understand tax assessments and prepare notice of objections and completions of all SARS applications including tax directives, tax clearance certificates, sars registered details updates and all Tax Type registrations. Completed over 50 applications on an annual basis• Bookkeeping and Payroll• Government Organizations Compliance – COID, Department of Labour• Assist with company statutory processing including preparation and submission of new company registrations and CC to PTY conversions and other company amendments• Interpret and apply theoretical knowledge to a practical business solution by utilising a sound knowledge of basic tax and corporate law• Able to prioritize the workload and meet required deadlines• Able to gather information from different sources by using effective research tools and assist with the research and preparation of proposals• Identify problems on client guidance and use various tools and techniques to provide suggestions on how to solve them• Able to communicate effectively and handle telephonic queries from clients daily• Able to adapt to a changing work environment and accommodate changing client demands• Able to facilitate teamwork by sharing knowledge with others on a regular basis and actively asking questions • General knowledge of all taxes (Income Tax, Value Added Tax, Employees Tax and International Tax• Property Management administration – 16 Unit Business Complex (servicing includes handing all tenants complaints, general property maintenance, cashbook transactions and invoicing (Sage Pastel), drafting of budgets, cashflow statements and collections) Show less