Patrick Chang

Experience

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  Textbook Exchange

  Jun 2004 - Jan 2005

  Cashier

  Responsibilities and duties included providing excellent customer care and service to the public, conducting sales transaction, stocking and taking inventory, ensure the successful operations and functions of the organization ensure customer satisfaction and optimal business results.

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  Orange County Registrar of Voters

  Aug 2004 - Sept 2004

  General Contractor

  Responsibilities and duties included testing voting machines for quality assurance.

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  Boys & Girls Clubs of America

  Sept 2005 - May 2007

  Director of Recreational Activities

  Responsibilities and duties included monitoring, assisting, and supervising the children, planning activities, programs, completing accounting projects, troubleshooting computer programming issues, performing sundry clerical tasks, serving the staff, parents, and the public.

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  Buena Park School District

  Mar 2007 - May 2007

  Insturctional assistance

  Responsibilities and duties included assisting instructors and students in the English as a Second Language Program, assessing students’ grades, preparing tests, planning program curriculum.

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  Allstate

  May 2007 - Oct 2021

  Communicate thoroughly between clients, claimants, repair vendors, attorneys and other claims professionals, with the goal of working through auto liability claims of varying complexities, With the end goal of reaching a comprehensive and equitable resolution. -Maintain compliance with Department of Insurance regulations and guidelines throughout the claims process in all 50 operating states we service.-Use effective, compassionate communication and utilize persuasive negotiation to ensure a postive customer experience. Show less

  • Senior Commercial Auto Adjuster

    Nov 2016 - Oct 2021

  • Casualty Adjuster

    May 2007 - Nov 2016
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  Gallagher Bassett

  Mar 2022 - Oct 2022

  Resolution Manager

  Investigates, determines and evaluates coverage, liability and damages and the setting of proper reserves. Communitates effectively between clients, claimants, agents, attorney's and repair vendors, Exercises proper judgment and decision making to analyze the claims exposure to determine the proper course of action and to appropriately settle the claim. Handles claims consistent with clients' and corporate policies, procedures and "best practices" and also in accordance with any statutory, regulatory and ethics requirements. Documents and communicates all claim activity timely and effectively and in a manner which supports the outcome of the claim file. Servicing all 50 states and maintains compliance with regulations. Show less

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  Sedgwick

  Oct 2022 - Sept 2023

  Bodily Injury Adjuster for Attorney Represented Claims

  Providing excellent service to callers regarding claims for multiple lines of business; to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed.Acts as primary liaison with claimants and their attorney. Follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes. Reviews legal documentation, police reports and medical billing forms.Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim.Negotiates and coordinates handling of settlement based on client parameters. Establishs dialog with claimant attorney to reach a amicable settlement.Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system. Show less

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  LOOP

  Jan 2024 - Mar 2024

  Claims Adjuster
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  North American Risk Services (NARS)

  Mar 2024 - now

  Associate Adjuster