John Daniels

Experience

• 

  Creative Labs

  Nov 2005 - Nov 2007

  Wrote documentation to assist users with using or troubleshooting products including sound cards, speakers and MP3 players.Created a decision tree for assisting product owners with receiving customized troubleshooting for MP3 players, allowing them to select their product before drilling down to a specific article.Developed customized functionality to direct owners through a series of questions before directing them to a form to submit product return for warranty work.Acted as a liaison between Marketing Associates across the United States and technical support personnel. Show less

  • Trainer

    Jul 2007 - Nov 2007

  • Technical Author

    Nov 2005 - Jul 2007
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  Chesapeake Energy

  Nov 2007 - Aug 2015

  Designed and configured Performance Management forms in SuccessFactors for capturing yearly performance of employees.Designed and configured Goal Management plans in SuccessFactors to facilitate company-wide tracking of intended accomplishments.Administered and supported the enterprise-wide Learning Management System and web-based training hosted by the LMS, ensuring employees had access to self-development opportunities and required (regulatory or compliance) training.Supported in-house built application systems with multiple integrations with other IT systems by fixing pain points experienced by the business and incorporating new functionality needed for business processes to continue.Coordinated system changes with development teams and customers to ensure both groups were in sync and proper expectations were set.Represented Change Releases during Change Management meetings, ensuring system changes were openly addressed and tracked.Supported legacy SharePoint sites to ensure needed functionality is not lost during site reorganizations and clean-ups. Show less

  • Sr. Application Systems Analyst

    Oct 2014 - Aug 2015

  • Sr. HR Representative - Talent Management

    Mar 2014 - Oct 2014

  • Learning Technology Specialist

    Jan 2012 - Mar 2014

  • Associate Training Specialist

    Nov 2007 - Dec 2012
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  Robert Half Technology

  Oct 2015 - Feb 2016

  Data Analyst

  Assigned to LexisNexis Risk Solutions.

• 

  LexisNexis Risk Solutions

  Feb 2016 - Aug 2022

  Support the data delivery platform consisting of GoAnywhere and Power Apps.Gather and refine business requirements to meet stakeholder needs.Manage, prioritize, and track work in Jira using a Kanban board.Perform quality assurance of development changes to validate functionlity.Conduct data analysis of a SQL Server database to validate system functionality and support business needs. Conducted audits of documented business processes to identify process improvements and discrepancies in documentation.Conduct due diligence checks on vendors during the contracting process.Respond to internal requests from Legal and consumer-facing teams to validate data accuracy and provide resarch findings along with recommendations.Advise development SCRUM teams regarding public records processes, system functionality, and data requirements. Conducted audits of documented business processes to identify process improvements and discrepancies in documentation.Conduct due diligence checks on vendors during the contracting process.Respond to internal requests from Legal and consumer-facing teams to validate data accuracy and provide resarch findings along with recommendations.Advise development SCRUM teams regarding public records processes, system functionality, and data requirements.

  • Sr. Business Analyst

    Mar 2022 - Aug 2022

  • Sr. Data Analyst

    Jul 2021 - Mar 2022

  • Data Analyst

    Feb 2016 - Jul 2021
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  BOK Financial

  Aug 2022 - now

  AVP, Technical Analyst III