Shawn Heasman

Shawn Heasman

Support Engineer

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location of Shawn HeasmanCity of Johannesburg, Gauteng, South Africa

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Connect

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Connect
  • Timeline

  • About me

    Systems Engineer at Connect SA

  • Education

    • Krugersdorp High School

      1992 - 1995
      Matric English, Afrikaans, Maths, Science, Geaography, Art

      Activities and Societies: Athletics, Shooting

    • Krugersdorp Primary School

      1984 - 1991
      Grade 7
    • Damelin

      1996 - 1996
      Diploma of Education Computer Engineering
  • Experience

    • Southern Telecom Partners

      Jun 1997 - Jan 1999
      Support Engineer

      Installations, upgrades and maintenace of Nortel Meridian 1 and Norstar Voice systems.

    • Dimension Data

      Jan 1999 - Sept 2004
      Support Engineer

      Installations, upgrades and maintenance of Nortel Voice systems, including Contact Centres, messaging and support solutions.

    • ATIO Pty Ltd

      Aug 2007 - Jan 2020

      Installations and Upgrades of Avaya Blue (Nortel Enterprise) Voice and Contact Centre solutions for major companies within South-Africa.Give 2nd and 3rd line support for maintenance issues.

      • Senior Installations Engineer

        Aug 2007 - Jan 2020
      • Principle Engineer

        Aug 2007 - Dec 2019
    • Illation AI

      Jan 2020 - now
      Senior Technical Support Engineer

      Installations and support of Contact Center on Demand and Avaya Contact Centre solutions for major companies within South-Africa.Give 2nd and 3rd line support for maintenance and optimization.

  • Licenses & Certifications

    • ACIS - Avaya Aura Contact Center

      Avaya
      Aug 2017
    • ACIS - Avaya Aura Contact Center CCT and Multimedia

      Avaya
      Aug 2017
    • ACSS - Avaya Aura Contact Center

      Avaya
      Aug 2017