Deep Enrich
Shawn Heasman
Support Engineer
332 followers
City of Johannesburg, Gauteng, South Africa
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About me
Systems Engineer at Connect SA
Education
Krugersdorp High School
1992 - 1995Matric English, Afrikaans, Maths, Science, Geaography, ArtActivities and Societies: Athletics, Shooting
Krugersdorp Primary School
1984 - 1991Grade 7
Damelin
1996 - 1996Diploma of Education Computer Engineering
Experience
Southern Telecom Partners
Jun 1997 - Jan 1999Support EngineerInstallations, upgrades and maintenace of Nortel Meridian 1 and Norstar Voice systems.
Dimension Data
Jan 1999 - Sept 2004Support EngineerInstallations, upgrades and maintenance of Nortel Voice systems, including Contact Centres, messaging and support solutions.
ATIO Pty Ltd
Aug 2007 - Jan 2020Installations and Upgrades of Avaya Blue (Nortel Enterprise) Voice and Contact Centre solutions for major companies within South-Africa.Give 2nd and 3rd line support for maintenance issues.
Senior Installations Engineer
Aug 2007 - Jan 2020Principle Engineer
Aug 2007 - Dec 2019
Illation AI
Jan 2020 - nowSenior Technical Support EngineerInstallations and support of Contact Center on Demand and Avaya Contact Centre solutions for major companies within South-Africa.Give 2nd and 3rd line support for maintenance and optimization.
Licenses & Certifications
ACIS - Avaya Aura Contact Center
AvayaAug 2017ACIS - Avaya Aura Contact Center CCT and Multimedia
AvayaAug 2017ACSS - Avaya Aura Contact Center
AvayaAug 2017
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